Responding to customer contact and resolving support cases and requests via telephone and e-mailOperational business partner for customers, working closely together with orthodontic and dental practicesRemotely supporting customers and internal partners, by troubleshooting any issues regarding web-based applications or hardware used by customers ensuring issues and solutions are documented accordinglyWide troubleshooting of Windows OS (several versions from XP to Windows… Show more Responding to customer contact and resolving support cases and requests via telephone and e-mailOperational business partner for customers, working closely together with orthodontic and dental practicesRemotely supporting customers and internal partners, by troubleshooting any issues regarding web-based applications or hardware used by customers ensuring issues and solutions are documented accordinglyWide troubleshooting of Windows OS (several versions from XP to Windows 10)Registries, scripts, logs reading and changes, evaluating the nature of the problem, determining the appropriate solutionResponsible for approval of spare parts, troubleshooting before parts are sourced, within the expected service levelInform and educate partners on marketing campaign timelines, logistics, technical requirements and scanner installation process Show less

Working with marketing, admissions and operations, to coordinate a customer-centric, best possible service as a higher education platformResponding to enquiries about postgraduate studies at UK and US Universities Assisting students during their enrolment and induction process Information exchange/value propositions - uncovering critical areas and challenges facing students Active listening using multiple channels of communication patiently assisting with the student’s… Show more Working with marketing, admissions and operations, to coordinate a customer-centric, best possible service as a higher education platformResponding to enquiries about postgraduate studies at UK and US Universities Assisting students during their enrolment and induction process Information exchange/value propositions - uncovering critical areas and challenges facing students Active listening using multiple channels of communication patiently assisting with the student’s needs, growth and development and matching the individual with the correct course and institution Show less

Managed social media initiatives for multiple client engagementsWorked directly with design, tech and client management teams to create social media and digital media projectsPlanned, developed, implemented, managed, measured and reported on all social media marketing efforts across all social media channelsDeveloped social media content strategy, guidelines and best practices for clients and the agency

Provided direction and motivation to achieve the group’s goals and objectives. Booked venues, arranged mixed media promotion i.e. radio interviews, editorialsOnline promotion, content management of all media channels and the website. Financial management of the band's income, music and merchandise sales

Motivating the sales team and provide marketing supportExpanding customer base and aligning sales targetsMonitor and respond to sales team’s observations and POI

Insight into the processes involved with the creation of great ideas and ultimately good ads and effective campaignsAnswering briefs for all media channels

Execution of innovative event ideas for branding