Benjamin Gleeson Email & Phone Number

With the reduction of the store network and closing of many stores due to the effect of Covid, Flightcentre stores in the South West Region were consolidated into the Narellan business. This meant that the Narellan business was the new hub of the South West taking on twelves businesses in one.

New South Wales, Australia

• Flight Centre Australia is the domestic brand of the Flight Centre Travel Group and Australia’s largest retailer of flight, cruise, and tour travel services.As the Area Sales Manager, I was responsible for ensuring.
• Successfully coordinated the strategic shop footprint restructure for Southern NSW to position the business competitively for post-COVID-19 activities.
• Collaborated with the Senior Leadership team to plan, develop, and coordinate the consolidation of the Escape Travel and Cruise About brands under the Flight Centre brand to streamline product packages and reduce costs.
• Delivered sales pipelines strategies that resulted in my cluster being recognised as the most profitable sales area in NSW for FY18 and FY19.
• Established new culture strategies that established clear expectations and goals for sales teams in addition to reward and recognition programmes to promote performance improvement.
• Assessed AM Planners for each operating site to determine performance levels and increase booking numbers and customer service experiences.

New South Wales, Australia

• As a Team Leader and Assistant Team Leader, I was responsible for coordinating staff to execute daily sales and customer service activities in collaboration with wider Team Leaders. This included maintaining KPIs and.
• Delivered engagement strategies that maintained staff turnover rates at below 10 per cent as a Team Leader, with the industry average at the time of 30 per cent.
• Maintained consistent sales outcomes that qualified my store amongst the Top Five Global Highest Performing Stores for profit, which in turn qualified my team for the Global Achievement Ball.
• Recognised for individual performance amongst the top five per cent sales leaders, and qualified for the Global Achievement Ball. Show less

New South Wales, Australia

• I was responsible for managing customer service and sales activities to onboard new accounts and promote new product-and-service offerings to customers. This included managing face-to-face as well as inbound sales.
• Nominated and awarded as the Top Escape Travel Novice for 2011 and 2012.

New South Wales, Australia

• I was responsible for establishing sales and marketing strategies, as well as delivering new sales pipelines; developing promotional campaigns; and coordinating new events to drive sales growth. This not only included.
• Successfully planned, launched, and coordinated several events… Show more I was responsible for establishing sales and marketing strategies, as well as delivering new sales pipelines; developing promotional campaigns.
• Successfully planned, launched, and coordinated several events and area campaigns for the Macarthur community, as well as premiere showcases and event nights for multiple sites.
• Negotiated and secured the sponsorship of local sporting clubs for regional cinema centres to maximise brand exposure, which significantly improved brand awareness and event attendance rates.
• Developed and implemented a database, encompassing local schools and business contacts in regional spaces, to support group bookings through promotional discounts and other offers. Show less

Master Of Business Administration, Business Administration And Management, General

Bachelor Of Business Management, Marketing

Education record

Education record