Benjamin Gleeson Email & Phone Number

With the reduction of the store network and closing of many stores due to the effect of Covid, Flightcentre stores in the South West Region were consolidated into the Narellan business. This meant that the Narellan business was the new hub of the South West taking on twelves businesses in one.

New South Wales, Australia

Flight Centre Australia is the domestic brand of the Flight Centre Travel Group and Australia’s largest retailer of flight, cruise, and tour travel services.As the Area Sales Manager, I was responsible for ensuring positive customer experiences by designing business systems and sales pipelines; developing strong sales cultures to shape Sales Leaders and high-performance teams; and coordinating regional sales activities in collaboration with wider Marketing and Service Delivery… Show more Flight Centre Australia is the domestic brand of the Flight Centre Travel Group and Australia’s largest retailer of flight, cruise, and tour travel services.As the Area Sales Manager, I was responsible for ensuring positive customer experiences by designing business systems and sales pipelines; developing strong sales cultures to shape Sales Leaders and high-performance teams; and coordinating regional sales activities in collaboration with wider Marketing and Service Delivery Teams.As the Area Cluster Manager, I was responsible for managing operational and financial outcomes for multiple Flight Centre sites. This included not only establishing strategic goals and targets for each site, but also coordinating operations and rosters for workforces; managing performance and professional development; and delivering promotional campaigns in line with seasonal offers.As these roles are similar in nature, I have grouped my achievements to avoid repetition.Notable Achievements• Successfully coordinated the strategic shop footprint restructure for Southern NSW to position the business competitively for post-COVID-19 activities.• Collaborated with the Senior Leadership team to plan, develop, and coordinate the consolidation of the Escape Travel and Cruise About brands under the Flight Centre brand to streamline product packages and reduce costs in 2018.• Delivered sales pipelines strategies that resulted in my cluster being recognised as the most profitable sales area in NSW for FY18 and FY19.• Established new culture strategies that established clear expectations and goals for sales teams in addition to reward and recognition programmes to promote performance improvement. • Assessed AM Planners for each operating site to determine performance levels and increase booking numbers and customer service experiences.• Established new accountability processes to identify lower performing businesses and providing support to improve booking number rates. Show less

New South Wales, Australia

As a Team Leader and Assistant Team Leader, I was responsible for coordinating staff to execute daily sales and customer service activities in collaboration with wider Team Leaders. This included maintaining KPIs and service performance; providing learning and development opportunities through weekly coaching, mentoring, and engagement activities; and collaborating with wider business units to drive change and improve performance outcomes for sales growth.Notable… Show more As a Team Leader and Assistant Team Leader, I was responsible for coordinating staff to execute daily sales and customer service activities in collaboration with wider Team Leaders. This included maintaining KPIs and service performance; providing learning and development opportunities through weekly coaching, mentoring, and engagement activities; and collaborating with wider business units to drive change and improve performance outcomes for sales growth.Notable Achievements• Delivered engagement strategies that maintained staff turnover rates at below 10 per cent as a Team Leader, with the industry average at the time of 30 per cent.• Maintained consistent sales outcomes that qualified my store amongst the Top Five Global Highest Performing Stores for profit, which in turn qualified my team for the Global Achievement Ball.• Recognised for individual performance amongst the top five per cent sales leaders, and qualified for the Global Achievement Ball. Show less

New South Wales, Australia

I was responsible for managing customer service and sales activities to onboard new accounts and promote new product-and-service offerings to customers. This included managing face-to-face as well as inbound sales; providing support as a Sales SME; and engaging existing accounts through promotional offers. Notable Achievements• Nominated and awarded as the Top Escape Travel Novice for 2011 and 2012.

New South Wales, Australia

I was responsible for establishing sales and marketing strategies, as well as delivering new sales pipelines; developing promotional campaigns; and coordinating new events to drive sales growth. This not only included engaging with community suppliers and businesses for cooperative film nights, but also with third-party retailers and Centre Managers to facilitate collaborative sales campaigns.Notable Achievements• Successfully planned, launched, and coordinated several events… Show more I was responsible for establishing sales and marketing strategies, as well as delivering new sales pipelines; developing promotional campaigns; and coordinating new events to drive sales growth. This not only included engaging with community suppliers and businesses for cooperative film nights, but also with third-party retailers and Centre Managers to facilitate collaborative sales campaigns.Notable Achievements• Successfully planned, launched, and coordinated several events and area campaigns for the Macarthur community, as well as premiere showcases and event nights for multiple sites.• Negotiated and secured the sponsorship of local sporting clubs for regional cinema centres to maximise brand exposure, which significantly improved brand awareness and event attendance rates.• Developed and implemented a database, encompassing local schools and business contacts in regional spaces, to support group bookings through promotional discounts and other offers. Show less

Master Of Business Administration, Business Administration And Management, General

Bachelor Of Business Management, Marketing

Education record

Education record