• Serve as Lead Configure Price Quote (CPQ) administrator and developer, responsible for new functionality development, product and pricing management, ongoing system maintenance and bug fixing for business owners and end users, integration with and setup for third-party applications such as Apptus and DocuSign, and for ongoing training and support for junior internal CPQ support resources.• Improve usability and effectiveness of the Salesforce tool through reporting, data hygiene, and custom automation for approximately 1,500 internal and community users.• Key player in guiding multiple large M&A-related Salesforce and CPQ technical projects, using agile project management to successfully plan and execute deliverables with a large team of internal stakeholders and external consulting resources.

• Consistently increased sales team morale and effectiveness through training, analytics and automation improvement, and data maintenance.• Managed and improved CPQ (Configure/Price/Quote) tool functionality and processes to streamline and shorten the sales deal cycle resulting in higher win rate and increased customer satisfaction. • Executed multiple complex development projects to successful completion, frequently working with multiple team members and outside consultants to punctually deliver completed product.

• Functioned as administrator for a 1,000+ user instance and Subject Matter Expert (SME) on Salesforce.com CRM and Silverpop marketing automation system.• Translated business requirements into system enhancements that increased user adoption by 50%, maximized team productivity, and improved the customer experience.• Oversaw design, development, and documentation of enhancement releases that enabled the business to quickly and clearly understand and utilize new functionality.

• Worked directly with Director of Information Technology and Vice President of Sales and Marketing, overseeing implementation, development, and ongoing management of entire Salesforce.com system resulting in an increase in accuracy regarding forecasting for sales pipeline visibility.• Supervised and provided support the sales team who brought in over $6M in revenue in the first three years, totaling approximately 50% year-over-year annual revenue growth.• Performed annual sales department forecasting and budgeting, providing five executives and three board members with strategic reports to advise on key business decisions.

• Monitored client success metrics and conducted remedial tutoring and coaching with 25-30 students per semester who experienced difficulty with learning material.• Coached students in learning and goal-setting strategies resulting in successful completion of learning programs and launch into careers and graduate school admission. • Prepared and explained college academic templates to students, which helped increased their knowledge of graduation requirements.

• Exceeded annual budgeted sales quota by 18% ($16K) in revenue.• Represented company at multiple conventions, generating sales leads and networking with key regional contacts.• Recruited 100 high-caliber students into the college program, some of whom were later hired by the company.

• Tutored 100+ students (individually and group) in English communication skills (reading, writing, grammar, and speaking).• Proved success of the college’s remedial tutoring system through personal success in using strategic tutoring and coaching methods to helping a graduate pass a Test of English as a Foreign Language (TOEFL) exam after two previous failures.• Created an inventory system to successfully track 1,000+ EFL materials.• Received a Certificate of Appreciation for Service from Dean of Instruction and Student Body President.

• Set up corporate bank accounts for division, enabling deposits and payables to be handled locally, increasing turnaround time and decreasing redundancy• Created and implemented policy for disbursements to come solely from division accounts, resulting in higher levels of efficiency and accuracy • Began process of synchronizing accounting programs (QuickBooks and The Financial Edge) to create accessible and accurate reporting on all key financial metrics