Benjamin Townsend Email & Phone Number

Canterbury, VIC, AU

Seattle, WA, US

- Build mechanisms to improve Operational Excellence (OE) for 200+ teams across Selling Partner Support, a worldwide organization that supports Amazon’s global family of selling partners.- Lead peak readiness processes that help teams prepare for Peak Events where 450+ services support traffic spikes of 200-500% daily norms.- Manage strategic plans for OE.

San Francisco, California, US

- Chief of Staff to the CTO, managing programs that improve engineering quality, capacity management, scheduling and velocity.- Build mechanisms to improve product quality across all aspects of the Upwork Product Development Lifecycle, reducing production bugs by 50% and aging bugs >12 months old from 1,000+ to 0 in 6 months.- Design and implement.

Seattle, WA, US

- Manage the organizational roadmap, team capacity and delivery prioritization for Engineering, Machine Learning and Data Science teams across 15 discrete workstreams with 75+ team members- Increase delivery of initiatives, YoY, by an order of magnitude, from 6 to 65 successfully completed projects launched into production. - Manage compliance programs for.

Fortitude Valley, QLD, AU

- Lead enterprise solution design, project management, technical consulting, solution implementation, integration & data conversion services for 27 TechnologyOne education customers across Europe, Asia-Pacific and Australia.- Manage capacity, skills, engagements and allocations for the global technical consulting team (30+ team members).- Deploy the.

Noble PARK, VIC, AU

- Founder and CEO of boutique software engineering and consulting company (~10 employees).- Lead software architecture, solution design, coding, integration and project management on 100+ bespoke solutions for enterprise customers in education, healthcare & retail/commercial domains- Deliver solutions using SaaS and on-premise delivery methodologies..

Lawrence Township, NJ, US

- Analyze problems and design, develop & implement bespoke software to support business operations for Bristol-Myers Squibb sites around the Asia-Pacific rim. - Hands on development of solutions using VB, ASP, C, Cold Fusion, AS400 mainframe technologies and SQL Server databases. - Manage international team of 15-25 staff across Asia-Pacific to deliver.

- Own the roadmap and product lifecycle for higher & vocational education enterprise solutions including Student Self-Service Portal, Callista Research & ePortfolio products.- Lead software development teams to successfully deliver 8 major product release cycles to 14 production education customers.- Manage 4 product workstreams with dev teams of 5-20.

- Lead the software engineering team coding Oztrak vehicle tracking software using the Microsoft tech stack, geospatial, data communications and GPS technologies. - Drive research & development activities for vehicle tracking, GPS differential correction and geospatial software solutions.- Deploy Oztrack Vehicle Tracking solution (hardware and software) in.

- Lead NetExpress internet provider through a commercial acquisition by Primus Telecommunications, maintaining service levels while growing active customers 250% to maximize business valuation and eventual sale price for shareholders.

Burwood, Victoria, AU

- Analyst/Programmer, promoted to Senior A/P after 12 months. - Design, develop and support Computer Based Training software for organizations like CPA Australia, APESMA and Ford Motor Company.- Manage, analyze and document customer requirements.- Convert business requirements to deployable software solutions.- Release management, software mastering and.

Doctor Of Philosophy (Ph.D.), Information Technology, Computing, Data Communications And Healthcare

Bachelor Of Information Technology (1St Class Honours), Applied Information Technology, Data Communications, Artificial Intelligence, Data Mining

Bachelor Of Computing, Generalist Information Technology, Software Development, Hardware, Software And Systems