Benjamin Crawford Email & Phone Number

New York, NY, US

New York, United States

New York, New York, United States

New York, United States

As a Senior CX Associate, my role is to provide exemplary customer service to our US customers through Email, Social, LiveChat, and Phones, maintaining the Huel ethos and going that extra mile. My focuses have been working closely with the US operations team to manage approx. 100-500 backorders/holds per day, while monitoring stock levels and logistical.

New York

Solihull

Providing first class customer support for an innovative fitness apparel & accessories brand, manufacturer and online retailer. Resolving a range of customer or partner queries through web based platforms, from social media (Conversocial) to email (Zendesk) and webpage instant messenger (LiveChat), during the demanding "Blackout" sale period.

Vancouver, Canada Area

Delivery of full service retail banking alongside operation as deputy of an innovative “cashless” downtown branch. Tasked to lead a team of three Money Advisors, business generation and client acquisition, monitor branch sales, performance and compliance, and participate on executive committees to help shape the future of G&F through innovation and change.

Vancouver, Canada Area

Business development and promotion of a pioneering credit union branch in the Vancouver West End, alongside implementation of new branch processes and administration.

Vancouver, Canada Area

Delivery of full service retail banking with a client-centric focus on financial literacy and planning, cross-selling of lending and investment products, business generation, public outreach, and sales analysis.

United Kingdom

As part of a pre-launch and then operational team of telephone agents responsible for assisting clients through the bereavement and probate processes related to bank accounts and assets. As deputy manager and "Subject Matter Expert", I was responsible for training, call quality control, complaint escalation, and working with higher management for data/KPI.

Auckland, New Zealand

Facilitation of a smooth customer journey within an innovative, award winning solar program. From lead generation, through to sale, installation, and continued technical support and account management through the life of the contract.

United Kingdom

Primarily an administrative and clerical role, my responsibilities included order processing, quote generation, purchase invoicing and answering sales enquiries from our customers. Highly customer service related, the role soon progressed to encompass more of a sales philosophy