Benjamin Joseph Javier Email & Phone Number

Pasig, Ncr, Ph

Philippines

- Analyzes Develops, Designs, Implements and Evaluates Training materials based on Stakeholder needs and requests for Philippines and Malaysia.- Implemented end to end Training programs that has contributed to 20% increase in attach rate.- Project manages Training program launched for PH and My- Conducts training to support Sales Targets- Creates learning materials, interactive videos and supplemental learning content for partner stakeholders.- Regular cadence with internal and external stakeholders for Training needs

Ncr - National Capital Region, Philippines

Developed learning materials for ILT and VILT, including facilitator guides where required. Learning materials created include: interactive lessons, video-based training, voice overs and LMS housed assessments. Participated in content creation for a range of projects.Project management tasks for the role include overseeing a project from analysis to LMS deployment and managing client expectations. This also required me to communicate with clients and teammates working remotely and across different TaskUs sites.

Philippines

- Conducts New Hire Classes that yield performance hires.- Sees end to end training for New Hires.- Mentors and Coaches Trainers and assists Training Manager in their Development Plan- Creates, Implements and Revises Training Materials to improve training quality and as per Operations needs- Performs Training Needs Analysis with internal stakeholders to identify areas of opportunities in agent performance in operations and coordinates with Operations for up training and Refresher Training.- Manages Learning and Development Branding of materials and communication.- Creates Weekly Learning in Bits news items to address Quality Areas of Improvement- Conducts certifications and leadership training to other trainers, operations, etc.- Site Certifier for several courses mandated by the company- Coordinates with clients to ensure training material development and implementation- Part of a launch team for a new Program that yielded higher launch rate scores compared to other sites with the same program.- Evaluates training program effectiveness using LMS and Stakeholder data to improve training programs.

Ncr - National Capital Region, Philippines

Makati

- Conducts New Hire Classes that yield performance hires.- Sees end to end training for New Hires.- Mentors and Coaches Trainers and assists Training Manager in their Development Plan- Creates, Implements and Revises Training Materials to improve training quality and as per Operations needs- Performs Training Needs Analysis to identify areas of opportunities in agent performance in operations and coordinates with Operations for up training.- Conducts certifications and leadership training to other trainers, operations, etc.- Site Certifier for several courses mandated by the company- Oversees development of Product Trainers in an assigned cluster- Coordinates with clients to ensure training material development and implementation- Part of a launch team for a new Program that yielded higher launch rate scores compared to other sites with the same program.

- Facilitates Language Training for Near Hire applicants for BPO Partner Vendors- Assists BPO vendors in screening applicants for hires.

Edsa Shaw

- Facilitates Voice and Accent Training for New Hires- Develops Instructional Modules for accounts and programs.

Bachelor’S Degree, Secondary Education And Teaching

Bachelor Of Secondary Education, English