•Created an airport and FBO pricing module for the automated and accurate quoting of on-demand flights across 3,000 airports in the USEstablish and maintain relationships with FBOs and airport operators to ensure up-to-date and accurate prices while gaining an understanding of ground handling and fee structures to enrich JetInsight’s business intelligence.•Developed a predictive model for calculating 300K+ airport price points based on aircraft specs•Implemented JetInsight’s baseline flight safety standards based on aircraft performance for 120+ aircraft types and operational data from organizations including the FAA and ICAO •Laid the groundwork for integrations with DHS (TSA) and CBP

• Trained 50+ Part 135 aircraft operators and onboarded over 300 marketplace aircraft•Sourced executive jets and turboprop aircraft for all incoming charter trip requests on behalf of SimpleCharters’ sales team.• Managed aircraft performance parameters to ensure flight safety and FAA Part 135 compliance on 15,000+ successful flights• Developed quote calibration framework for pricing 120+ aircraft types around the world• Supervised content marketing and sales strategy

• Founded and lead the customer success team• Managed the end-to-end customer experience across multiple stake holders including consumers, gift recipients, vendors, partners, and shipping providers• Analyzed and reported customer satisfaction metrics to drive product feature prioritization• Decreased supply chain costs by 30% through creating partnerships with Wantful’s network of 600 vendors and suppliers, and optimization of shipping services

• Managed and triaged all inbound customer support issues• Developed key relationships with artist and distributor accounts• Oversaw daily order processing and fulfillment (30K a month)• Progression through operations associate, customer service associate