Benjamin Kellogg Email & Phone Number

Chelsea, MI, US

Chelsea, Michigan, United States

• Managed the store from an employee and sales perspective, to ensure successful and stable business growth and development
• Developed a large network of relationships with new client accounts and expanded current relationships to build long-term business relationships
• Consistently exceeded sales goals and was the top sales performer
• Handled difficult situations with customers and collaborated with vendors to ensure the best customer service experience
• Key leader in working with TrevArrow distributor to invest in a new showroom, adding an additional 1,000 square feet of premium high end, live Sub-Zero and Wolf appliances
• Managed office staff and sales team

Berkley, Michigan

• Consistently exceeded quarterly sales goals and was a top sales performer -Individual quarterly sales exceeded $900,000
• Developed long-term relationships with big builders and designers and increased retention through positive customer service experience
• Educated clients on appliance brands and advised in the selection of appliances best suited for customer needs, while focusing on company goals
• Collaborated with vendors, customers, builders, and designers to efficiently and effectively resolve issues to insure customer satisfaction
• Assisted customers in troubleshooting service issues
• Participated in various vendor trainings including Fisher & Paykel, Monogram, Miele, JennAir, La Cornue, True, Dacor, Gaggenau, Modern-Aire, and Scotsman

Chelsea, MI

• Recommended and sold products and services best suited for customer needs
• Developed relationships with clients to increase new business growth, customer retention, and referrals
• Implemented organizational system for tracking customer information
• Filed warranty claims, damage allowances, and return authorizations
• Participated in various vendor trainings including Sub-Zero and Wolf, Viking, Thermador and Bosch, BlueStar, and Best
• Experience with delivering and installing appliances

Detroit, MI

• Developed customer service and sales techniques through trainings and hands-on experience.
• Completed NMLS certification and received mortgage licensing in 8 states.
• Calculated mortgage payments and savings associated with refinancing.
• Evaluated refinancing options and presented proposals to customers.
• Suggested debt consolidation solutions to save customers money.
• Exceeded monthly loan goals.

Westland, MI

• Consulted with clients to identify banking needs and establish financial goals.
• Extensive experience selling, opening, and servicing: Home Equity Loans and Lines of Credit Checking and Savings Accounts Mortgages and Credit Cards CD’s and Money Market Accounts
• Selected to participate in Elite Calling events.
• Top performer for In-Store South region.
• Trained new employees on all banker responsibilities.