Benjamin Kempf Email & Phone Number

Minneapolis, Minnesota, United States

Manage incoming calls and customer service inquiries using telephonic and computer software systemsIdentify and assess customers' needs to achieve satisfactionBuild sustainable relationships and trust with customer accounts through open and interactive communicationProvide accurate, valid and complete information by using the right methods and toolsMeet personal and customer service team call handling targetsHandle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolutionEnsure thorough call documentationFollow communication procedures, guidelines and policiesDemonstrate exceptional verbal and written communication, interpersonal and active-listening skills, and the ability to prioritize issues and respond accordingly

Answered and responded to high volume of phone/electronic inquiries regarding long term care benefit administration as well as claims processingDocumented all inbound and outbound communications using Illumifin software and related proprietary toolsProvided prompt, courteous, and excellent service in all interactions with internal and external customersActively cooperated and interacted with other Illumifin departments to advance the best interest of the companyHandled multiple products and services intermittently while meeting established service requirements and standardsLearned how to take ownership of call management and escalation of issues

Provided fast, friendly, and accurate service for customers at checkout and “Store Pickup”Developed professional relationships with customers, building trust that solutions would always be offered for their needsLearned the difference between interpersonal and intrapersonal skills, and how to use them while engaging with customersDeveloped "soft skills", allowing for the offer of products and services when appropriateAnswered phone calls in a professional manner, providing information regarding products and services that would best fit the needs of the customerManaged inventory on a company-provided handheld device for a daily task known as Store Pickup Audit