• Overseeing a dynamic business encompassing a print shop, art gallery, and art supply storefront.• Curate a welcoming and inspiring environment for local businesses, artists, creators, and art enthusiasts.• Showcase the work of local and regional artists through curated exhibitions and rotating displays in the art gallery.• Provide comprehensive printing services utilizing state-of-the-art equipment for high-quality prints and reproductions.• Offer a growing range of quality art supplies and materials in the art supply storefront.• Foster a sense of community and collaboration through workshops, classes, and events.• Lead initiatives to inspire and empower artists of all levels to pursue their passions and realize their artistic potential.

• Provide excellent customer service by addressing customer concerns promptly, professionally, and empathetically. This may involve managing challenging situations, de-escalating conflicts, and finding mutually satisfactory solutions.• Investigate customer complaints regarding billing errors, unauthorized charges, or discrepancies in billing statements. Review transaction records, account history, and any relevant documentation provided by the customer.• Communicate with customers via phone and written correspondence to gather additional information about the dispute, clarify any misunderstandings, and explain the resolution process.• Determine the appropriate course of action to resolve the dispute. This may involve issuing credits or refunds, correcting billing errors, or providing explanations for the charges in question.• Ensure compliance with company policies, procedures, and regulatory requirements throughout the dispute resolution process. This includes following established guidelines for handling disputes, protecting customer information, and maintaining confidentiality.• Maintain accurate records of all dispute-related interactions, including details of the investigation, resolution actions taken, and any follow-up communications with customers. You may also be responsible for generating reports on dispute trends, resolution outcomes, and customer feedback.• Actively participate in training programs, team meetings, and quality improvement initiatives to enhance your knowledge, skills, and effectiveness in resolving billing disputes. You may also provide feedback and suggestions for process improvements to streamline dispute resolution procedures and enhance customer satisfaction.

• Customer Assistance: Responded to incoming calls, emails, and chat inquiries from Costco members, addressing their questions, concerns, and requests in a timely and professional manner.• Issue Resolution: Identified and resolved customer issues related to orders, memberships, billing, returns, and product inquiries. Utilized problem-solving skills to find effective solutions and ensure customer satisfaction.• Product Knowledge: Developed a comprehensive understanding of Costco's product offerings, promotions, and policies to provide accurate information and recommendations to customers.• Technical Support: Provided technical assistance to customers experiencing difficulties with Costco's website, mobile app, or online account access. Guided customers through troubleshooting steps and resolved technical issues to ensure a seamless user experience.• Order Management: Assisted customers with order placement, tracking, and status inquiries. Processed order cancellations, modifications, and refunds according to Costco's policies and procedures.• Compliance: Adhered to company and client-specific guidelines, policies, and protocols while handling customer interactions. Ensured compliance with data security and privacy regulations to protect customer information.

• Graphic Design - Utilize expertise in graphic design software (such as Adobe Creative Suite) to create eye-catching designs for various print materials, including brochures, flyers, business cards, posters, banners, and more.• Client Collaboration - Work closely with clients to understand their design requirements, preferences, and branding guidelines. Provide expert advice and recommendations to help clients achieve their desired outcomes.• Concept Development - Generate innovative design concepts that align with client objectives and effectively communicate their message. Translate client briefs and feedback into visually appealing designs that meet or exceed expectations.• Prepress Preparation - Prepare print-ready files for production, ensuring accuracy, consistency, and adherence to print specifications. Conduct thorough quality checks to identify and resolve any potential issues before printing.• Production Assistance - Assist with various production tasks as needed, including printing, cutting, binding, laminating, and finishing. Collaborate with production team members to ensure timely completion of orders and maintain quality standards.• Project Management: Manage multiple projects simultaneously, prioritizing tasks and deadlines to meet client expectations and delivery timelines. Communicate effectively with clients, colleagues, and suppliers to coordinate project requirements and updates.