Benjamin Kerber Email & Phone Number

Phoenix, Arizona Area

• Inbound technical support for Verizon residential and some business accounts.• Maintained key performance indicators on a strong and exceeds level basis.• Focused on engagement empathy and efficient tool usage to resolve the customers issue.• Maintained an average 85+ NPS score and a 10% or higher survey take rate.

Scottsdale, Az

• Ran all business marketing campaigns for email and local outside interactions.• Made outbound calls and emails to potential clients for a sit-down meeting.• Managed all clients and database training for all personal trainers and employees.• Maintained all social media outlets and posted content regularly to promote and connect.

Phoenix, Arizona Area

• Maintained a 90% retention rate using active listening and problem-solving skills.• Helped support trainers with new employees moving from training on to production.• Used empathy and professional customer service to resolve escalated retention calls.