Benjamin Kielhold Email & Phone Number

United States

• Proactively provided expert technical support for Red Hat's enterprise solutions, specializing in Red Hat Satellite, Red Hat Insights, Subscription-Management, and Red Hat Enterprise Linux.• Drafted and updated Knowledge-Centered Service (KCS) articles, enhancing the knowledge base for both internal teams and external customers, resulting in streamlined issue resolution.• Managed and maintained Bugzilla and Jira reports, contributing to product improvement and development through effective issue tracking and resolution.• Collaborated closely with cross-functional teams, including engineering and product management, to escalate and resolve complex technical issues, ensuring customer success.• Delivered product training sessions and workshops, empowering customers to optimize their use of Red Hat technologies.• Actively contributed to a vibrant and collaborative technical support community, fostering knowledge-sharing and best practices.• Recognized for exceptional problem-solving skills and commitment to customer satisfaction.

Rapid City, South Dakota, United States

• Worked closely with youth ranging from 5 years to 15 years old by teaching them foundational coding concepts in JavaScript, LUA, C#, HTML/CSS, and various other coding languages.• Successfully analyzed and debugged code written by many different individuals and provided valuable feedback.• Organized a learning environment to promote productivity and learning.

Rapid City, South Dakota, United States

Sales Associate – Appliances and Furniture• Approached customers and provided knowledge so that the correct product could be recommended, ensuring that their needs and goals were met.• Prepared sales contracts, assisted customers as they applied for financing options, handled complaints in a civil and professional manner, organized sales-floor, and conducted monthly inventories.• Consistently exceeded company’s monthly sales target of $50,000 and maintained above a 70% closing rate average with furniture and appliance sales overall contributing to an increase in profit margins. • Developed relationships with customers within the community to promote long term business growth and future sales.

Bachelor Of Science - Bs, Computer Science

Bachelor Of Science - Bs, Kinesiology And Exercise Science

Activities and Societies: Lamda Chi Alpha, USD Cheerleading, Student Veteran's Organization, Student Veteran Resource Center

Associate'S Degree, Applied Science