Benjamin Kisic Email & Phone Number

Amsterdam, North Holland, Netherlands

• Successfully supported and lead stores across EMEA region within CG which includes new store openings, closings and support in all aspects of retail operations, P&L, optimizing costs and controlling expenses, business development, recruitment, onboarding, team L&D, HR point of contact, loss & prevention and payroll.

Amsterdam, North Holland, Netherlands

Amsterdam, North Holland, Netherlands

•Leading a team of 16 FTE.•Responsible to manage the overall operation of the store to ensure that assigned store productivity, sales and profitability goals are achieved and exceeded.•Ensure effective communication in a large team to allteam members of store performance on a daily, weekly and monthly basis.•Daily follow-up on performance and KPl's.•Ensure that merchandising objectives, operatingstandards and controllable costs are managed effectively.•Devise and implement store planning and staff development programmes to achieve sales, profitability and development objectives.•Achieve and exceed sales and profit budgets.•Ensuring corporate and individual productivity goals for the team and shop are met, to maximise customerconversion and add on selling results by close monitoring of KPI's.•Developing action plans to increase sales through analysis of business sales reports using ability to address problem areas and capitalise on trends.•Train, motivate and develop the team to optimise shop performance to reflect the brand qualities, ensuring all staff have excellent product knowledge. and are regularly trained on new merchandise, taking appropriate action to address performance issues where necessary.

Amsterdam, North Holland, Netherlands

Amsterdam Area

• Responsible for the Mens department at the ZARA BV managing a team of 8 FTE. • Creating analysis and obtaining budget to achieve commercial targets of the store;• Recruiting, hiring, training and coaching Employees to enable great teamspirit; • Preparing deliveries, inventory and organising stock in order to maintain a well structured and organised store;• Being the contact between office, regional team and the store/department to maximise good communication. • Managing the Visual Merchandising to create a visually attractive image.

Amsterdam Area, Netherlands

• Under the direction of the Store Manager, leading the team of dedicated associates who achieve or exceed the sales and profitability targets by maintaining operational and merchandising excellence and by delivering a compelling customer experience unique to Under Armour. • Support the Store Manager with the customer experience principles for store team; ensure store service/selling culture is representative of the Under Armour brand.• Partner with the Store Manager in maintaining all standards covering merchandise and floor sets.• Under the direction of the Store Manager overseeing all areas of inventory control; monitor store shrink performance within outlined expectations.• Support the Store Manager, Retail Operations Team and local HR regarding on-boarding and continuous training.• Provide timely and constructive feedback to the Store Manager in all facets of store operations.• Ensure compliance with all UA policies and procedures.• Perform store opening and closing procedures.

Hilversum, North Holland Province, Netherlands

•Experience of successfully coordinating the activities of various departments concerned with the production, pricing, sales and services. •Comfortable working with people of all levels and having an excellent commercial approach to solving problems and developing business processes. •Having proven people management skills, with the ability to manage performance and motivate staff on an individual and team level.•Customer Service•Replenishment of the shop floor•Following Health and Safety Policy•Supporting other store functions when needed

Sarajevo

•Customer Service•Replenishment of the shop floor•Following Health and Safety Policy•Supporting other store functions when needed•Receiving deliverys and coordination with VM’s on the shoopfloor

Bachelor'S Degree, Forest Engineering

Master'S Degree, Forest Management/Forest Resources Management