Benjamin Kölle Email & Phone Number

Kempten, By, De

Wildpoldsried, Bavaria, Germany

I am currently leading a team of 25 internal and 38 external customer care agents during a growth period. With my team, I ensure the ongoing delivery and further development of our 5-star customer care experience for residential as well as commercial customers and installation companies. • Improvement of existing customer care process, development and implementation of new processes and procedures• Collaboration with internal and external stakeholders to assist our product engineers with Bug Fixes and product improvements• Resource forecasting based on call, email and portal case income• Training and development of new and existing Customer Care Agents• Stakeholder Management (sonne Partner companies)• Integration of the customer care divisions of 5 sister companies, which sonnen has acquired in the past 12 months, into one

Unit 3A 17 Sugarmill Road, Pinkenba, Brisbane 4008

Leading a diverse team of up to 52 Employees during a period of growth, expansion, and acquisition through RACQ. RACQ (Royal Automobile Club of Queensland) has 1,75M members and revenues exceeding $1.5bn.• Transitioning the business from 4 employees to up 52 Employees • Establishment of individual departments with five direct reports• Assisted in the successful acquisition of GEM Energy by RACQ through restructuring and operational efficiency gains within GEM Energy• Development of processes and operational tools that lead to an increase in project throughput within the existing operations, installation and service & Support teams• Development of an asset management product for Solar PV & Battery installations• Management of all aspects of the day-to-day operations

41 Lavarack Avenue Eagle Farm 4009

As Operations Manager at GEM Energy, I was responsible for all aspects of the day-to-day operation of the business. Including Staff, Cashflow, Procurement and Project Management. • From 2014 onwards, I was actively involved in growing GEM Energy from 4 Employees to over 52 Employees. Sales, Engineering, Project Management, Accounts and Installation departments• Establishment and management of an in-house installations team of 19, including Electricians, TA’s and Apprentices• In 2016 - GEM Energy won the CEC award for systems over 100kW. The winning system was the installation of 517kW at Dobinsons Springs and suspensions in Rockhampton.

Burleigh Heads, Queensland, Australia

Proper! Solutions was a solar PV Startup company founded in 2011. During the 3 years it operated, I was one of two directors, and I was responsible for the day-to-day operation of the business, including the product sourcing and design of on and off-grid systems. At the time, the well-thought trough designs of our Off-Grid systems caught the attention of SMA, a leading PV inverter manufacturer, who selected us to conduct training for their staff on our Installations. Regretfully, the company had to be shut down in 2014 due to the personal health issues of the second director.