National Service.

•Provided level 2 support for application maintenance and worked closely with developer for deploying of new features• Delivered comprehensive technical support by leading the investigation of payment discrepancies, identifying and rectifying 30+ root-cause issues for Self-Payment Kioskproject, ensuring seamless transaction processes in clinics at a major local government hospital.• Conducted detailed analyses of payment logs and authored reports, leading to strategic presentations to clients and contractors that directly addressed and resolved 30+ key discrepancy issues, enhancing operational transparency.•Contributed to the review of cases for rigorous User Acceptance Testing (UAT), helping achieve a 95% success rate in verifying intended outcomes before the deployment of new projects, significantly reducing post-launch issues.

• Provided L1 Onsite Maintenance service & Support to Infosoft’s EQMS(Electronic Queue Management System) ,AVMS (Visitor Management System) & KOS (Kiosk Operation Solutions) ensuring high service level &response time•Played a pivotal role in project implementation and enhancement, collaborating with vendors and internal teams to ensure on-time project delivery.Managed a wide range of duties, from deployment and testing to stand-by support, enhancing project success and operational reliability.