Benjamin L. Email & Phone Number

Professional Summary:Dynamic, driven, and inspirational leader with 10+ years' experience in operations, project management, supply chain-logistics, and client services. Excellent relationship builder. Cultivates and maintains strong alliances with vendors and upper management. Motivates teams and drives projects to successful completion. Excels at communication, analysis, and organization. Identifies and mitigates risk. Thrives in white-glove and final mile 3PL (full truck and LTL) roles.Key Accomplishments and Strengths:Supply Chain - Logistics● Coordinated national supply chain and logistics operations (including final-mile and white-glove services for 3PL sector) with customers regarding shipments of equipment, returns of equipment/asset recoveries, and pickup of decommissioned equipment being uninstalled● Optimized logistics for regional carrier partner networks, based on carrier performance, capacity, and resources, during time managing regional shipping partner networks ● Achieved delivery success rate (for both technical and customer service criteria) of over 98% for Midwest Region (second highest volume region in the nation for the business) during time with MOD Delivery● Implemented efficient warehouse operations, located most cost-effective vendors and shipping strategies, and created optimal flow of deployment of service according to weekly delivery and equipment maintenance schedulesProject Management• Managed numerous large multi-site installation projects (national, strategic accounts) for multi-million-dollar client contract. Projects included work for client customers such as the US Government, major national retailers, and major national manufacturing companies• Met project weekly, monthly, and full-term goals for the number of required research subjects and amount of return data from testing for Linguistic System• Successfully proposed increase in project budget, in order to keep project within the charter's original scope and overall timeline for Linguistic Systems Client Services-Customer Success• Catalyzed growth by building healthy business relationships and strengthened customer confidence during time as main point of contact for customers• Led Excel projects that helped to provide functional dashboards and create reporting tools via Excel spreadsheets and use of macros/VBA• Achieved Call Center utilization KPI consistently over 90% and performance KPI's strong (low hold times, low wrap-up times, low average speed answered times, higher call and ticket creation totals, etc)