Team Leader Helpdesk And Pc Support For The Eu At Directorate-General For Regional And Urban Policy
In addition to my previous job's tasks, I led a team of five technicians for 750 users.Coordination: task assigned to technicians,moves and computers installation planning. Implementation and use of new procedures.Creation and maintenance of an intranet website: reference tool that can display information within the team such as phonebook, links to documentation, internal procedures, ...Mastery program to remote control PC, WebJetAdmin and Landesk.Many work in collaboration with the network team.System administrator for more specific problems: analysis and problem solving, mostly software but also hardware diagnostics.Development of batches to automate tasks. Send warning messages (email or pop-up) to all users in case of problems (application/mail servers down) planned or unplanned.Summary: writing of activity reports.
