Benjamin L. Email & Phone Number

Greenville, North Carolina, United States

• Interacted with end-users professionally in a fast-paced, high-volume environment.
• Triaged and resolved end-user concerns and handled technical and hardware issues.
• Performed hardware repairs, maintenance, and technical support for PCs and peripherals.
• Multitasked through multiple job specific roles of the business regularly.
• Documented tasks and projects, including Help Desk activities, user procedures, and standard operating procedures.
• Interacted with Microsoft management applications such as Microsoft Azure, Active Directory and Microsoft Intune.

Richmond, Virginia Area

• Led major cap stone projects, created proposals, approved bids, and performed as site lead on major projects.
• Promoted quickly from entry level roles to Vice President of Sales and Service.
• Managed employees; Assisted in performance improvement and cross functional collaboration on major projects.
• Developed “customer first” initiative and aided in significant growth of customers and accounts for the company.
• Participated in certificated opportunities across the country, learning new technologies and skills to optimize business opportunities and better service the customers.

• Interacted with 20-100 customers professionally in fast-paced, high-volume environment.
• Triaged and resolved customers’ concerns and handled complaints and returns.
• Managed a large number of transactions and currency exceeding thousands of dollars regularly throughout the day.
• Multitasked through multiple job specific roles of the business regularly

Bachelor'S Degree, Industrial Technology: Information And Cybersecurity Technology Concentration, 3.7 Gpa

● Participated in National Cyber League, individual ranking of 646th out of 7879 (top 8% in the nation). ● Represented ECU as a member of.

Associate'S Degree, Information Technology Cyber Security, 3.25

● Used MITRE attack methodology, kali Linux tools, and research to attack vulnerable machines from vulnhub..