Benjamin L. Email & Phone Number

Richmond, Va, Us

Greenville, North Carolina, United States

● Interacted with end-users professionally in a fast-paced, high-volume environment.● Triaged and resolved end-user concerns and handled technical and hardware issues.● Performed hardware repairs, maintenance, and technical support for PCs and peripherals.● Multitasked through multiple job specific roles of the business regularly.● Documented tasks and projects, including Help Desk activities, user procedures, and standard operating procedures.● Interacted with Microsoft management applications such as Microsoft Azure, Active Directory and Microsoft Intune.● Installed, configured, and tested new Windows, Mac and iOS systems and hardware.

Richmond, Virginia Area

• Led major cap stone projects, created proposals, approved bids, and performed as site lead on major projects.• Promoted quickly from entry level roles to Vice President of Sales and Service.• Managed employees; Assisted in performance improvement and cross functional collaboration on major projects.• Developed “customer first” initiative and aided in significant growth of customers and accounts for the company.• Participated in certificated opportunities across the country, learning new technologies and skills to optimize business opportunities and better service the customers.

• Interacted with 20-100 customers professionally in fast-paced, high-volume environment.• Triaged and resolved customers’ concerns and handled complaints and returns.• Managed a large number of transactions and currency exceeding thousands of dollars regularly throughout the day.• Multitasked through multiple job specific roles of the business regularly

Bachelor'S Degree, Industrial Technology: Information And Cybersecurity Technology Concentration, 3.7 Gpa

● Participated in National Cyber League, individual ranking of 646th out of 7879 (top 8% in the nation). ● Represented ECU as a member.

Associate'S Degree, Information Technology Cyber Security, 3.25

● Used MITRE attack methodology, kali Linux tools, and research to attack vulnerable machines from vulnhub..