Benjamin L. Email & Phone Number

Vienna, Austria

Vienna, Austria

• As a Community & Customer Happiness Manager, I supervise and collaborate with a dedicated team of two people. Together, we work to ensure a safe, positive environment for our online community while protecting our.
• Leading a team of two people in proactive content moderation.
• Ensuring a safe, engaging, and inclusive community experience.
• Managing customer enquiries with empathy and professionalism.
• Refining support strategies.
• Analysing performance data to optimise team efficiency and service quality with KPI’s in the community management & customer happiness departments

Vienna, Austria

Montreal, Canada Area

Monitored accounts and worked closely with property owners to ensure listing quality is at its highest and is achieving desired results and sustainable profitAssisted owners in accepting or declining incoming bookings requestsConducted follow-ups with clients to answer ongoing questions and give practical online training about our platformProvided support.

London, United Kingdom

Developed, motivated and led team members to provide excellence in customer satisfactionWith the assistance and the supervision of my team leader, I carried out regular staff 1-2-1s, identified any staff issues, training needsIdentified areas of development to improve key performance indicatorsManaged numerous events including team outings from inception.

London, Greater London, United Kingdom

Delivered excellent customer service to all stakeholders; answered all queries and followed up to ensure resolutionActed as liaison between guests and accommodations; negotiated with hotelsCollaborated with team members to complete projects, meeting daily targets through effective time managementAveraged 89% of customer satisfaction and 95% of adherence

Brighton, United Kingdom

Toured across EuropePerformed over 300 concertsFeatured on National TV, Radio and MagazinesAttended business meetings with different major labelsPerformed at charity eventsInterracted with listeners on social media

Saint Junien France

Managed the daily shift process to ensure all team members adhere to standard operating proceduresDealt with all customer enquiries and complaints in a calm and timely mannerEnsured that all areas were clean and tidy whilst executing the businesses Health and Safety policiesAchieved financial objectives by collating expenses and monitoring annual budgets.

Harrow, United Kingdom

Monitored calls to improve quality, minimise errors and track operative performanceStimulated casual team performance, high morale and ownership through coaching and mentoringDeveloped, motivated and led team members to provide excellence during telephone interviewsmanagement and implement performance improvement plans to enhance staff.

London, United Kingdom

Conducted computer based interviews with high degree of accuracy and integrity.Followed project specifications.Maintained company dialling standards.Exercised courtesy and professionalism to all respondents.Other duties as assigned by project supervisors.

Education record

Literature