Benjamin Laflam Email & Phone Number

Franconia, Nh

As a Customer Service Representative, it is my duty to take incoming calls and help customers resolve their issues to the best of my abilities and to stand as the customer's advocate. Much of my work is spent answering calls and assisting people with placing phone-based orders into our proprietary AS400 software along with resolving errors and helping with exchanges in merchandise.As of October 2019, I have the additional duties of assisting with International orders, providing… Show more As a Customer Service Representative, it is my duty to take incoming calls and help customers resolve their issues to the best of my abilities and to stand as the customer's advocate. Much of my work is spent answering calls and assisting people with placing phone-based orders into our proprietary AS400 software along with resolving errors and helping with exchanges in merchandise.As of October 2019, I have the additional duties of assisting with International orders, providing additional assistance in correcting payment-based issues, live-chatting with customers for immediate assistance in website and order-based question and answering emails of a wide range of issues. Show less

Littleton, Nh

As an Assistant Projectionist, it was my duty to open operations and maintain a steady flow of positive customer interactions to ensure satisfaction. Additionally, I acted as the active manager on the floor during my shift, requiring me to handle immediate public relations situations and resolve disputes with dissatisfied customers. Beyond opening the theater, I was responsible for the exchange and collection of money in and out of the building. This included selling tickets and… Show more As an Assistant Projectionist, it was my duty to open operations and maintain a steady flow of positive customer interactions to ensure satisfaction. Additionally, I acted as the active manager on the floor during my shift, requiring me to handle immediate public relations situations and resolve disputes with dissatisfied customers. Beyond opening the theater, I was responsible for the exchange and collection of money in and out of the building. This included selling tickets and maintaining an accurate log of transactions for all shows. Occasionally, I acted as a technical support for the machinery active in movie playback, concession creation and monetary distribution. Show less

Littleton, New Hampshire

As a Seasonal Guest Advisor, it was my responsibility to provide the utmost in customer service and act according to the GameStop Circle of Life policies. As such, advising customers on smart decisions for past, current and upcoming video games titles, accessories, consoles and merchandise was the heart and soul of my work. Beyond the selling of video games and additional pop-culture merchandise, I recommended and sold valuable services provided by GameStop to aid customers in gaining… Show more As a Seasonal Guest Advisor, it was my responsibility to provide the utmost in customer service and act according to the GameStop Circle of Life policies. As such, advising customers on smart decisions for past, current and upcoming video games titles, accessories, consoles and merchandise was the heart and soul of my work. Beyond the selling of video games and additional pop-culture merchandise, I recommended and sold valuable services provided by GameStop to aid customers in gaining the most out of their experiences within our store system. These services included our Pro Rewards memberships, pre-order purchasing and product protection policies. In addition to sales, I was also placed in charge of store sanitation and restocking inventory as needed. Show less

Whitefield, Nh

As a Dish Washer, it was my responsibility to ensure all dish and cookware was cleaned in a timely, orderly fashion to support a fast-paced environment. All types of preparations dishes, cutlery, cups, platters and so forth were loaded and organized to best provide the immediate and long-term needs of the waitresses and cook-staff. Additionally, I was heavily responsible for proper waste disposal and recycling, along with basic sanitation duties as needed. The largest service provided… Show more As a Dish Washer, it was my responsibility to ensure all dish and cookware was cleaned in a timely, orderly fashion to support a fast-paced environment. All types of preparations dishes, cutlery, cups, platters and so forth were loaded and organized to best provide the immediate and long-term needs of the waitresses and cook-staff. Additionally, I was heavily responsible for proper waste disposal and recycling, along with basic sanitation duties as needed. The largest service provided beyond dish washing was prep-cook work. This ranged from potato preparation to bacon laying to vegetable slicing and so forth. Show less

Bachelor Of Interdisciplinary Studies (Commuicating Technical Information), Multi/Interdisciplinary Studies, 2.96

Plymouth State University is the second college I attended, participating for 2.5 Years and earned an official Bachelor's of Science.

Bachelor Of Science In Information Technology, Information Technology

Activities and Societies: Member of Phi Theta Kappa Honor Society White Mountains Community College was the first college I attended.