Benjamin Lai Email & Phone Number

Singapore

• Managed SGD 104M IT Department budget with continual monitoring on a monthly basis using SAP Project Finance module to compile IT business planning, IT financial budgeting and forecasting.
• Saved USD 1.08 million for Khoo Teck Puat Hospital by using helping the United States 3rd party vendors to set up offices in Singapore, with a total of 27% savings in withholding tax and royalty feeds transfer pricing).
• Led discussion with management board of KTP Hospital and provided status reports on the budget and analysis of performance to the Ministry of Health on a monthly basis.
• Reduced patient wait time from 6 to 2 hours by using IT technology to filter out non-emergency cases and direct them to the Polyclinic or Specialty Outpatient Clinic rather than an overcrowded A&E.
• Monitored and analyzed IT spending to ensure that IT costs are charged to the appropriate center in order to ensure P&L for each department is met.
• Improved customer wait time by implementing Queuing system which notifies patients via SMS five minutes prior to their consultation with the doctor.

Singapore

• Oversaw IT start-up of all IT infrastructure such as; Application System ERP (Oracle Peoplesoft), in-house built full suite of Casino Management System, Hotel Booking System, and Point of Sale System.
• Managed IT budget of SGD 180M–CAPEX and SGD 86M–OPEX with monthly analysis management reports.
• Strategic financial planning with emphasis on adherence to FRS such as, Financial Lease vs Operating Lease, capital allowance, withholding tax, royalty fees, and GST.
• Aligned business objectives and technology to meet requirements set by the Casino Regulatory Authority.
• Implemented ERP to not slow down processing time and require additional 3rd party vendors to support different sub-systems.

Singapore

• Sole PMO for APAC region working with global teams in the US and Europe to share and implement best practices and software solutions.
• Implemented “IT Internal Market” catalog across 22 legal entities, in 9 countries across Asia-Pacific.
• Huge reduction in IT costs through the catalog implementation, allowing each entity to use localised IT systems to track their staff rather using SAP system with higher cost.
• Instituted “Run & Maintain” financial budgeting system which allowed Country Managers and Joint Ventures to understand their true cost with ability to save on cost and be prudent to buy global services.
• 40% savings worth US$34M on move from dedicated lease line to MPLS technology.
• Governed major outsourcing vendors with clear understanding of the contract between vendor and client.

Singapore

• Managed selection of IT vendors and suppliers.
• Achieved 3% discount savings from Dell Singapore through successful negotiations.
• Client management ( Service Delivery) for United Technologies Corporation (UTC) Asia Pacific.
• Increase profits from my account and an deliver higher SLAs as stated in the APAC contract through re-alignment of helpdesk operations and freeing up IT Engineers to support UTC which to support other accounts.
• Ensured supplier base’ ability to achieve competitive cost, quality, and deliver performance.