Benjamin Lai Email & Phone Number

Singapore

• Managed SGD 104M IT Department budget with continual monitoring on a monthly basis using SAP Project Finance module to compile IT business planning, IT financial budgeting and forecasting.• Saved USD 1.08 million for Khoo Teck Puat Hospital by using helping the United States 3rd party vendors to set up offices in Singapore, with a total of 27% savings in withholding tax and royalty feeds transfer pricing) to US software companies.• Led discussion with management board of KTP Hospital and provided status reports on the budget and analysis of performance to the Ministry of Health on a monthly basis.• Reduced patient wait time from 6 to 2 hours by using IT technology to filter out non-emergency cases and direct them to the Polyclinic or Specialty Outpatient Clinic rather than an overcrowded A&E.• Monitored and analyzed IT spending to ensure that IT costs are charged to the appropriate center in order to ensure P&L for each department is met.• Improved customer wait time by implementing Queuing system which notifies patients via SMS five minutes prior to their consultation with the doctor.• Met 93% of SLA through IT procurement oversight and enforcing business units to raise purchase requests through SAP system to streamline the process of procurement with a 3-day turnaround.

Singapore

• Oversaw IT start-up of all IT infrastructure such as; Application System ERP (Oracle Peoplesoft), in-house built full suite of Casino Management System, Hotel Booking System, and Point of Sale System.• Managed IT budget of SGD 180M–CAPEX and SGD 86M–OPEX with monthly analysis management reports.• Strategic financial planning with emphasis on adherence to FRS such as, Financial Lease vs Operating Lease, capital allowance, withholding tax, royalty fees, and GST.• Aligned business objectives and technology to meet requirements set by the Casino Regulatory Authority.• Implemented ERP to not slow down processing time and require additional 3rd party vendors to support different sub-systems.

Singapore

• Sole PMO for APAC region working with global teams in the US and Europe to share and implement best practices and software solutions.• Implemented “IT Internal Market” catalog across 22 legal entities, in 9 countries across Asia-Pacific.• Huge reduction in IT costs through the catalog implementation, allowing each entity to use localised IT systems to track their staff rather using SAP system with higher cost.• Instituted “Run & Maintain” financial budgeting system which allowed Country Managers and Joint Ventures to understand their true cost with ability to save on cost and be prudent to buy global services.• 40% savings worth US$34M on move from dedicated lease line to MPLS technology.• Governed major outsourcing vendors with clear understanding of the contract between vendor and client.• US$1.9M in withholding tax liability savings across APAC through IT project accountant management.

Singapore

• Managed selection of IT vendors and suppliers.• Achieved 3% discount savings from Dell Singapore through successful negotiations.• Client management ( Service Delivery) for United Technologies Corporation (UTC) Asia Pacific.• Increase profits from my account and an deliver higher SLAs as stated in the APAC contract through re-alignment of helpdesk operations and freeing up IT Engineers to support UTC which to support other accounts.• Ensured supplier base’ ability to achieve competitive cost, quality, and deliver performance.