Benjamin Laing Email & Phone Number

New York, United States

New York, New York, Us

Glendale, Ca, Us

New York, Ny, Us

Luxembourg City, Lu

 Serves as a primary contact and resource for clients seeking information, assistance or recommendations; has a thorough understanding of all key services, products and amenities with the ability to deliver service in an exceptional and timely manner. Leads the local team of Customer Service Representatives in all aspects of daily center operations, scheduling, customer needs, and company initiatives. Owns the customer journey from touring the prospect, leading the client move in process, and servicing the clients with their needs. Assists manager with touring prospects and brokers to showcase the center in an effort to increase the client base and increase sales revenue.  Lead center team in delivering outstanding customer service in order to help drive great NPS and retain client base.  Acts as an extension of our clients by delivering mail, answering phones, sending packages, ordering supplies, troubleshooting basic technical issues, preparing and reserving meeting rooms, arranging office furniture to accommodate center needs, and ensuring our clients are able to concentrate on their work while managing their office needs. Provides the image and service representative of a 5-star business centre, professionally greeting clients with a smile, communicating clearly and effectively, and enjoying a professional business environment. Demonstrates a true passion for customer service by proactively seeking ways to surprise and delight our clients and guests, always going above and beyond. Manages client move ins/out process, ensuring the client experience is seamless. Maintains a thorough understanding of all key services, products and amenities.  Manages the center billing and A/R process, ensuring P&L accuracy and that the billing process is followed. Ensures that all daily service charges are captured and billed appropriately. With the assistance of the manager, supports hiring and training and development of new team

Luxembourg City, Lu

Associate'S Degree, Secondary Education And Teaching

High School Diploma