Benjamin Lambert Email & Phone Number

Greenville, Sc, Us

Greenville, South Carolina, United States

Leads end-to-end sales, booking, and execution of high-profile events and weddings at the Younts Conference Center and other campus venues, overseeing every aspect from initial client consultation to event completion. Directs cross-functional teams and coordinates with multiple departments to ensure seamless operations, while providing top-tier client support. Consistently delivers exceptional event experiences by managing logistics, vendor relationships, and on-site operations, ensuring client satisfaction and operational excellence.

Murphy, North Carolina, United States

Managed a portfolio of over 750 VIP clients, generating more than $800K in monthly revenue. Delivered personalized, high-touch service to high-value players, focusing on maintaining and enhancing client relationships. Led strategic sales and revenue management efforts through Salesforce to drive player engagement and retention.Key responsibilities included planning tailored VIP trips, addressing client needs through service recovery strategies, and providing a seamless guest experience. Collaborated closely with cross-functional teams to ensure elite-level service, while consistently surpassing revenue targets and strengthening client loyalty.

As a Senior Officer, I led the guest experience and drove revenue through high-profile entertainment events, public appearances, and strategic communication. Key responsibilities included:Leadership & Management: Provided strategic input on entertainment and guest experience, working closely with department heads to align with operational and safety goals.Entertainment Strategy & Execution: Directed ship entertainment, including large-scale events and VIP meet-and-greets, enhancing guest satisfaction and boosting onboard revenue.Public Communication & Brand Representation: Served as the primary public figure, delivering key announcements and hosting events to shape guest experiences and generate excitement.Crisis & Safety Leadership: Managed safety communications during emergencies, ensuring compliance with Safety Management System (SMS) protocols and leading guest communication during drills and crises.Team Leadership & Development: Managed a diverse entertainment team, providing coaching and development to boost performance and guest engagement. Implemented training programs and used tools like TGEM (Total Guest Experience Monitor) for performance optimization.Innovation in Entertainment: Developed and introduced new entertainment programs, continuously refining offerings based on guest feedback and performance data.Senior-Level Collaboration: Partnered with senior officers, including Hotel Director and Food & Beverage Management, to integrate entertainment activities with broader ship operations, enhancing guest satisfaction and operational efficiency.