- Developed eDiscovery software for service bureaus, corporations, on-site offices, and AWS cloud environments.- Adhered to Clean Code and SOLID principles, and regularly practiced Test-Driven Development (TDD) to ensure high code quality.- Played a key role in transitioning the processing application from a desktop thick client hosted in AWS to a web API backend, improving user access and eliminating cumbersome login processes- Occasionally developed and maintained a highly customized React UI with TypeScript.- Used Microsoft technologies such .NET Core, .NET Framework, Entity Framework, ADO.NET, ASP.NET, and Microsoft SQL databases.

- Developed eDiscovery software for service bureaus, corporations, on-site offices, and SaaS environments.- Contributed to the creation and maintenance of a .NET Framework WPF application using MVVM patterns and Angular libraries, later porting it to a web frontend.- Led the conversion of .NET Framework WCF service to a ASP.NET web API service then ASP.NET Core.Developed and maintained key features including the document grid, tag pallet, production/export areas, and native viewing.- Contributed to a mechanism for pushing data from the application to the processing application.- Contributed to the creation and maintenance of an Angular UI in TypeScript with .NET Core web API service using a Solr backend to provide live data to end users.- Used and maintained Docker containers as part of the CI/CD process.- Adhered to Clean Code and SOLID principles, and practiced Test-Driven Development (TDD) to maintain high code quality.- Used Microsoft technologies such .NET Core, .NET Framework, Entity Framework, ADO.NET, ASP.NET, and Microsoft SQL databases.

Provide customer service and technical support to the Peek emailing and texting device by phone and emailsHelp customers with billing inquiries, take payments, add subscriptions, deactivate or suspend accounts, and the issuance of credit to the customer's accountProcess exchanges and returns of faulty Peek devicesProvide technical support by helping customer send/receive emails or texts on the customer's device, adding or removing email accounts to the deviceAdd, modify, or remove email settings in back-end systems to help customers receive emails on their PeekRecord calls in Zendesk (www.zendesk.com) ticket systemUpdate several spreadsheets daily to help track specific callsTake accessory and refurb orders, print shipping/mailing labels and mail them out daily