• Authored several security related policies including: BYOD, AI, SDLC, Incident Response and more.• Built out security team to effectively monitor and respond to security requests leveraging a 20% increase response rate.• Analyzed and configured security tool baselines minimizing security response times and maximizing efficiency resulting in improved monitoring techniques and incident response procedures.• Managed Projects including cybersecurity awareness training, technical documentation library, AppSec code scanning, firewall migrations, incident response strategies, tool baseline configurations, team development standards and writing policies.• Conducted RFP for new SIEM and firewall integrations.

• Achieved a remarkable 99% reduction in data incidents and downtime, demonstrating the success of the process improvement efforts and significantly enhancing issue resolution capabilities.• Managed on-site project execution, ensuring effective implementation of security measures and adherence to industry-standard frameworks, thereby enhancing overall security posture for customers.• Obtained a remarkable 90% reduction in security incidents, highlighting the effectiveness of the collaborative approach and the impact of strategic management styles on enhancing information security measures for businesses.

• Influenced internal teams, enabling adaptive new technologies and equipment through comprehensive training and documentation, thereby fostering a culture of innovation, and enhancing overall team performance.• Equipped teams with the knowledge and understanding of the process flow for the Azure migration project, enabling effective contribution to the project's success and ensuring seamless execution of the migration process.• Spearheaded vendor relationship management initiatives, resulting in 30% decrease in acquisition costs and streamlined budget allocation for high-impact projects, driving a 25% increase in project profitability.• Orchestrated data analytic strategies aligned with ITIL framework standards, enhancing incident, problem, and change management practices. This enhanced operational efficiency, risk mitigation, and alignment with industry best practices.

• Harmonized a support realignment initiative, streamlining collaboration and escalation methods to boost team efficiency; achieved a 20% decrease in issue resolution time, demonstrating a substantial improvement in operational effectiveness.• Identified and addressed root causes, leading to a 25% reduction in issue investigation times. This enabled more efficient problem resolution resulting in overall project success.

• Guided junior engineers through L2 escalations, fostering their growth and development while ensuring timely and effective resolution of escalated issues. This approach contributed to improved team performance and efficiency.• Streamlined issue resolution efficiency and reduced issue retention by ensuring that the right engineering expertise was available to address each issue promptly. This initiative led to improved team performance and overall project management responsiveness.• closed support tickets at a rate 200% above the average on a weekly basis, demonstrating the effectiveness of proactive assessment and technical support. This initiative contributed to improved customer satisfaction and enhanced IT infrastructure performance.• Resolved complex IT issues, facilitated skill development within the team, and contributed to significant improvements in customer IT infrastructure. This initiative led to increased efficiency, reduced downtime, and enhanced performance in IT operations.

• Deployed a multi-location PCI-DSS compliant POS system displaying transactional kiosks across the greater Minneapolis and St. Paul area. • Directed the rollout of a new incident response procedures reducing response times by 25%, resulting in a 20% increase in response times and fast resolutions.• Mentored and trained a team of technical interns, providing guidance and support for their project activities.