Benjamin Lasslett Email & Phone Number

Atlanta, Georgia, United States

Atlanta, Georgia

Victoria, Australia

• Provided Project Team with detailed user requirements, enabling them to make changes to the system to save our facility 15-20 hours a week in processing times of pay data
• Provided training to 55+ staff members around utilization of new system, and implemented change management processes to assist with transition phase
• Managed a fleet of over 25 corporate vehicles, and implemented changes to processes to enable savings of ~$200K/year; and provided detailed reporting, enabling our fleet size to be increased by an additional 30%

Sydney, Australia

• Product Manager for Retail Scheduling, Time & Attendance System - developed product strategy, roadmap and budget for future enhancements & OPEX
• Devised and deployed product changes which saved ~$1M a year in lost labour costs
• Subject Matter Expert for all time, attendance and scheduling policies and first point of contact within Telstra Retail Network

Sydney, Australia

• Deployed a digital experience to a network of ~200 stores, enabling them to save a combined ~$150K/year in paper usage, reduced customer transaction times and a customer NPS of 80
• Project managed the replacement of outdated and ineffective corporate provided hardware to our licensee network resulting in a NPS uplift of +20, decreased customer transaction times and and increases of store sales.

Sydney, Australia

• Managed inventory of ~$1M, decreasing shrinkage by 3% YoY
• The store had the highest NPR (70) in the state for over six months, which was a direct result from increased staff coaching, improved in-store processes and inventory management
• Reduced labour overspend by 5% YoY

Sydney, Australia

Sydney, Australia