As a Senior Product Manager at Mercury, I led product strategy for Mercury Portal, the one-stop-shop for health care and life science companies' shipping needs.Awards: Recipient of the Q4 2023 Golden Shipment Award, an acknowledgement of exceptional efforts at Mercury

• Led product strategy for Emeritus's Degrees product, leading a cross-functional C-suite group and coordinating across global business units to enter a $74B market. Enabled launch of first online degree program with University of Western Australia• Managed a 9-person development team, a blend of internal employees and contractors across three continents • Mentored junior PMs by leading 1:1 and group sessions on core PM skills; sessions received Net Promoter Score of 50 • Improved customer application completion rates YoY by 60% by redesigning the interface and adapting for key markets • Increased team velocity by 60% within a year by implementing Agile best practices and strengthening team communication • Saved 900+ people hours and~$40k per year by identifying and implementing automation solutions for internal teams

• Supported and retained 1M+ users during COVID-19 pandemic by updating product roadmap to meet critical user needs, including updating data models for efficiency, redesigning interfaces for usability, and gathering inline product feedback • Increased Net Promoter Score by 13 points for online assessments by redesigning the assessment experience to incorporate learnings from discovery sessions with ~20 users over 3 months • Built API integrations with key industry partners (Instructure, D2L) to create value for mutual clients and expand customer base • Delivered continuous value by strengthening Agile practices for a cross-functional team of 5 developers and 1 designer

• Led a 6-person design, engineering, and curriculum team to build tablet games funded by the National Science Foundation• Managed a direct report and enabled her promotion to Production Coordinator through supportive, targeted feedback• Launched 6 iOS tablet apps with unanimous 5-star ratings in collaboration with two external research organizations, three partner preschool programs, and a cross-functional team of designers, developers, and content writers • Facilitated design sprints, user interviews, and user testing to co-design products with students, teachers, and families

• Led 10X content growth and enabled 12+ content partnerships through BetterLesson Public Strategies, a play to convert mid- funnel leads and support channel partnerships; managed 6 developers and 2 designers to deliver in 3 months• Demonstrated ROI and hit bi-monthly engagement KPI by designing and launching a data-rich dashboard to show BetterLesson’s impact for customers; collaborated with customers to understand their needs and choose data to showcase• Developed and executed BetterLesson’s product roadmap to support platform’s 1.5M+ registered users• Defined product requirements and achieved key KPIs through user research, competitive analysis, and analytics implementation

∙ Led the creation and continuous improvement of instructional content across BetterLesson’s learning platform∙ Concurrently led 6 cross-organizational teams over 3 months to redesign our content strategy∙ Designed and managed a 3-month project plan and 15-person team to launch our content for the 17-18 school year∙ Coordinated with channel partners and district leaders to build and refine customized content libraries

∙ Collaborated with engineers and designers to launch a classroom hydroponic greenhouse and accompanying web app∙ Managed project budget and coordinated with manufacturers, vendors, and designers throughout development ∙ Designed and launched NGSS-aligned science curriculum for 48 teachers, reaching 1,400 students in grades 1-8∙ Developed and led professional development for partner teachers, including in-person sessions and video supports

• Designed and taught a new Common Core-aligned curriculum for fifth- and sixth-grade courses • Created classwork, homework, and assessments for use across the Excel Academy network • Directed the school choir and led weekly current-event discussions for sixth-graders

• Designed and taught weekly courses in Fitness, Art, Computers, and Technology and Engineering • Provided phonics tutoring, after-school support, and inclusion support for classes

• Created assignments and tutorial materials for sixth-grade Analytic Writing class• Designed and implemented a handwriting remediation program for all sixth-graders• Observed and co-managed afternoon writing class four days per week

• Tutored students in mathematics and English Language Arts, 16+ hours per week• Created lessons to remediate students' specific mathematics and ELA skill deficits• Supported school through homework checking, lunch setup and cleanup, and bus dismissal