Benjamin Leigh Email & Phone Number

Melbourne, Victoria, Australia

Preparation of new agreements/quoting, portfolio management and reporting.Support Relationship Managers in all aspects of Broker services to ensure SLA’s are met.Receiving and responding to a range of enquiries from brokers and liaising with a range of parties to ensure client documentation meets internal approval requirements.Building relationships with a number of internal teams and brokers, to maintain a high level of customer service across all aspects of the customer relationship.Complete administrative tasks associated with sales and business processes.

Melbourne, Victoria, Australia

My role at Flow Power was to create long-term, trusting and profitable relationships with my clients and oversee a portfolio of small to medium Commercial & Industrial clients, renew the electricity contracts of these clients, and develop and close new business opportunities that arise from within this client base.Key Achievements: • Managed a portfolio of 100 to 150 customers, contributing to $700’000 in annual revenue. • Implemented process changes and system updates to streamline productivity and workflow to enhance customer response times and reduce operational costs. • Acquired over 100k in less than 2 months consisting of new business opportunities. Key Responsibilities: • Primary point-of-contact for the allocated client portfolio and hands on administrative requirements.• Keep abreast of current and upcoming changes in market conditions electricity spot pricing & futures pricing, changes in regulation.• Work with the Engineering department to identify opportunities to provide customers with energy solutions such as generators, solar, power factor correction and lighting solutions. • Provide regular two-way communication between the client and operations team, to provide strong team representation and set appropriate client expectations.• Collaborated with internal and external stakeholders to ensure outstanding service delivery and results.• Ensure all sales targets are met including but not limited to: renewal targets, gross margin targets, MWh retention targets and new business targets.

Melbourne, Victoria, Australia

Major Customers are the largest subset of customers who sit within Origin's Business Energy unit and represent the largest tier of customers in energy retail markets. The service demands of these customers require customised contracts, differentiated processes, and a greater degree of analytical support and systems intervention. This complexity is due to these customer’s generally being large multi-site companies with varied needs.As the Majors’ Customer Account Manager I provided customer account administration and service support to a portfolio of customers within the Majors Customer base. The Account Manager is the primary interface between the Major Customers, Business Development Manager (BDM) and Origin operations and ensures the accurate and timely capture of customer information in Origin and Market Systems. My role also assisted the BDM in initial customer account set up, ongoing maintenance and dispute resolution. At the forefront of my role was the building and maintenance of the customer relationship and identifying pipeline opportunities for Business Energy sales.Key responsibilities included:• 30-40 Major Customers – up to 3,500 account managed sites. • Building and maintaining an effective service level and relationship with the customer.• Onboarding complex account customers.• Proactively contacting customers and resolving customer issues. • Regular customer account check-ins.• Maintain a strong commercial focus on delivery of agreed contract KPIs and SLAs.• Quality, Compliance & Complaints.• Training, coaching and helping to onboard team members.• Customer account administration including: - Account Set-up, Roll in, Roll Out, Change of Occupancy and MBA- Application of Contract Variation Agreements or price resets, including rate updates- Assisting in contract renewal process.- Customer billing, network and metering enquiries resolution.- Adhoc investigations and data enquiries.- Credit and collections

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia