Benjamin Lenehan Email & Phone Number

Pittsburgh, PA, US

Greater Pittsburgh Area

• Create and execute Fee Schedules, Addendums, Exception Pricing, and Mirror Pricing.
• Provide value-added recommendations to the Product and Sales teams.
• Responsible for Annual Price Increase project across multiple Global Regions.
• Maintain policies and procedure documents for the Pricing Team.
• Process accurate adjustments and rate changes to Treasury Services accounts.
• Coordinate with Product and Sales to create Pricing for client RFP requests.

Greater Pittsburgh Area

• Coordinate with Product and Sales to enter Exception Pricing.
• Collect on outstanding receivables for Treasury Services in order to obtain payment in a timely manner and protect Treasury Services revenue.
• Review and approve the closing of lead billing accounts, accurately estimating final fees, and debiting clients.
• Research and work directly with clients to ensure proper payment application.
• Responsible for creating, managing and distributing reports.

• Analyze claims and determine if the provider’s contract was applied correctly.
• Utilize multiple software systems to research and complete transactions.
• Educate providers and members on how their benefits will be applied.

• Efficiently handled technical and customer-driven calls from Fortune 100 companies, as well as state and local governments. Supported industries including retail, insurance, logistics, manufacturing, and government.
• Performed troubleshooting on advanced devices and network systems to serve as a complete technical, support, and sales professional.
• Oversaw and delivered training to new hire classes two consecutive years as a subject matter expert.
• Selected to spearhead departmental initiatives on call efficiency.
• Worked with credit department creating new lines of service and corporate accounts.

• Effectively addressed and educated call center customers on device options and used calls to sell additional merchandise.
• Utilized available department resources efficiently and routinely exceeded performance agreement metrics.

• Researched and resolved billing disparities and disputes.
• Routinely de-escalated upset and frustrated customers.