• Create and execute Fee Schedules, Addendums, Exception Pricing, and Mirror Pricing. • Provide value-added recommendations to the Product and Sales teams.• Responsible for Annual Price Increase project across multiple Global Regions.• Maintain policies and procedure documents for the Pricing Team.• Process accurate adjustments and rate changes to Treasury Services accounts.• Coordinate with Product and Sales to create Pricing for client RFP requests.

• Coordinate with Product and Sales to enter Exception Pricing.• Collect on outstanding receivables for Treasury Services in order to obtain payment in a timely manner and protect Treasury Services revenue. • Review and approve the closing of lead billing accounts, accurately estimating final fees, and debiting clients.• Research and work directly with clients to ensure proper payment application.• Responsible for creating, managing and distributing reports.

• Analyze claims and determine if the provider’s contract was applied correctly.• Utilize multiple software systems to research and complete transactions.• Educate providers and members on how their benefits will be applied.

• Efficiently handled technical and customer-driven calls from Fortune 100 companies, as well as state and local governments. Supported industries including retail, insurance, logistics, manufacturing, and government, among others.• Performed troubleshooting on advanced devices and network systems to serve as a complete technical, support, and sales professional. • Oversaw and delivered training to new hire classes two consecutive years as a subject matter expert.• Selected to spearhead departmental initiatives on call efficiency. • Worked with credit department creating new lines of service and corporate accounts.

• Effectively addressed and educated call center customers on device options and used calls to sell additional merchandise.• Utilized available department resources efficiently and routinely exceeded performance agreement metrics.

• Researched and resolved billing disparities and disputes.• Routinely de-escalated upset and frustrated customers.