Benjamin Lingard Email & Phone Number

Melbourne, Vic, Au

Melbourne, Victoria, Australia

Ashling Partners is a professional services and technology firm that drives efficiency gains and process improvement through Robotic Process Automation (RPA) and targeted Artificial Intelligence (AI). We work with leading Intelligent Automation technologies to drive continual process improvement and better employee engagement for our clients.

Melbourne, Victoria, Australia

Reveal Group is a leading Intelligent Automation services firm, which delivers technology-driven, innovative consulting services that accelerate change, reduce costs and improve overall client performance.Responsibilities / Achievements- As a senior executive, my accountabilities included leading a team of professionals to deliver consulting, advisory, implementation and managed services capabilities across a vast portfolio of clients. - During my past 3 years in the USA, I grew Reveal Group’s North American business, while simultaneously earning my Company Director’s certification from the AICD.- As a globally recognized digital transformation expert, I have built trusted advisor relationships with senior executives across Fortune 500 companies.- Advised marque clients across Australia and North America and achieved more than seven-figure ROI for every program I have established and scaled.- Championed the attainment of the highest level of Partner accreditation with Blue Prism (Platinum) and UiPath (Diamond) and led by example by obtaining individual certifications.- Served on the Partner Executive Council for Automation Anywhere, Blue Prism, Hyperscience and UiPath, providing key inputs to their roadmaps.- Initiated the Public Sector practice by building alliances with minority-owned enterprises, resulting in being awarded substantial tenders. - Built mutually beneficial partnerships with strategic consulting firms.- Industrialised our Service Offering and Go to Market strategy.- Led the Process Discovery practice comprising various Process Mining and Task Mining tools.- Maintained relationships with industry analysts, which resulted in Reveal Group being named as a Hot Vendor by HFS Research in 2018 and a global leader by Forrester and Zinnov in 2021 and 2023 respectively.- Consistently hit and exceeded Sales and Revenue KPIs.- Conceptualised and operationalised a Corporate Social Responsibility (CSR) program, increasing staff engagement.

Melbourne, Victoria, Australia

Responsibilities / Achievements- Defined and implemented an Operating Model for a global equities management organization including center of excellence (COE), delivery lifecycle methodology, roles and responsibilities, governance framework and multi-site scalable IT infrastructure design.- Led a 6-month program to lay the foundations for a multi-national stock transfer and mortgage services client to concurrently establish RPA Squads in 5 global locations and achieve in-year ROI.-Developed an opportunity pipeline strategy and set FTE reduction targets for the executive team of a global BPO client to achieve a cost reduction of $40M in 2 years through RPA.-Oversaw various-sized RPA delivery squads on projects within industries including banking, finance, insurance, healthcare, retail, and public sector across Australia and North America.

Melbourne, Victoria, Australia

Responsibilities / Achievements- Undertook Reveal Group’s first North American project with a ‘big five’ Canadian bank, resulting in Reveal Group’s Workforce Management application (Reveal OpsIQ) and practices being deployed across their back office, reducing FTE by 15%.- Led a workforce optimisation and transformation program across four locations in the United States for a global payroll and BPO organisation, resulting in an overtime reduction of 90% and a unit cost reduction of 25% in 12 months.

Brisbane, Queensland, Australia

Australian Retirement Trust is the super fund formed through the merger of Sunsuper and QSuper and is one of Australia’s largest super funds, which takes care of over $200 billion in retirement savings for more than two million members.Responsibilities / Achievements- Delivered innovative solutions to improve performance. - Worked on a variety of quality and productivity focused projects, ranging from process and systems improvement to physical and digital technology implementations.- Demonstrated change management capability by developing and enacting communications plans across stakeholders.- Managed internal stakeholder relationships, underpinned by my excellent written and presentation skills.- Designed and facilitated staff training and workshops.- Catalogued requirements and formulated a business case to deploy a new quality monitoring and reporting tool, resulting in a 5 FTE efficiency gain across the Operations department.- Scoped and executed projects, including the deployment of a quality tool and productivity software (Reveal OpsIQ).- Planned and executed User Acceptance Testing of a quality tool and productivity software. - Analysed and visualised data collected within the quality and productivity solutions, resulting in a 20% uplift in performance.- Applied Business Improvement methodologies such as BPM, Lean, Agile and Design Thinking.

Brisbane, Queensland, Australia

Responsibilities / Achievements- Provided quality people advice across a broad range of topics.- Supported the delivery of ad hoc initiatives and cyclical services, including remuneration review and promotions, business unit changes, relocations and engagement surveys. - Responded to, triaged and used initiative to resolve complex people and payroll-related queries.- Maintained records and ensured matters were resolved or referred for resolution.- Proactively responded to feedback and concerns regarding quality of services and escalating complaints as necessary.- Supported communications with staff regarding people services, policies, processes, and programs.

Brisbane, Queensland, Australia

Woolworths Group is one of Australia and New Zealand’s leading retail groups, supporting well-known brands such as Woolworths, Big W and Countdown. Responsibilities / Achievements- Responsible for a team of HR Coordinators providing support to 18 Supermarkets and approximately 3,500 employees.- Managed recruitment, orientation, training, succession planning and talent management functions across the region.- Provided expertise on employee relations, remuneration and benefits, and enterprise bargaining agreement negotiations.

Brisbane, Queensland, Australia

Roles included: Trade Support Analyst to the Queensland Regional Manager, Assistant Store Manager, Office Manager, Payroll Manager, Customer Service Manager, Duty Manager, Store Services Manager, Checkout Operator.Responsibilities included: managing departmental teams, budget control, stock ordering, staff rostering, staff training, applicant interviews, customer service, invoice processing, payroll processing, cash management etc.

Binfotech, Software Design

Bcom, Finance

Bbusman, Human Resources & Industrial Relations