Benjamin Long Email & Phone Number

Red Hill, Qld, Au

Red Hill, Qld, Au

Brisbane, Queensland, Australia

Senior Policy Advisor and Governance Officer for the Hon Mark Furner MPMinister for Agricultural Industry Development and Fisheries and Minister for Rural Communities. - Advised the Minister on portfolio areas for Agriculture, Biosecurity, Statutory Bodies and Rural Communities.- Engaged with external stakeholder peak bodies to address policy issues.- Attended high-level meetings with producers, community groups, government officials, and industryrepresentatives, offering strategic advice.- Prepared parliamentary documents including speeches and briefs for estimate hearings, parliament, andexternal stakeholder events.- Overseen the quality control and accuracy of content in collaboration with department executives,executive council, and cabinet.- Promoted transparency by maintaining comprehensive records of meetings, decisions, and policyengagements, including lobbyist meetings, in alignment with the Coaldrake Review on Public sectoraccountability.- Informed the Minister and Chief of Staff on positions and concerns of MPs, ministerial offices, andopposition, on policy related matters.

Canberra, Australian Capital Territory, Australia

- Identified opportunities to consolidate telephony services, resulting in $1million in annual savings bytransitioning 7,000 users nationwide.- Lead the transition, development, and design of manual processes to automated systems collaboratingwith the CSIRO executive and developers.- Spearheaded the transition, development, design work, and automation improvements for theoganisational Change Management process for the project. - Assisted in creating, reviewing, and securing stakeholder approvals for key project deliverables.- Applied strong analytical and diagnostic skills, leveraging Cisco and Microsoft 365 knowledge to identifyand drive ongoing service improvements.

Brisbane, Queensland, Australia

- Led the Business Automation initiative for the Overseas Travel Project, streamlining fragmented processpreviously managed by multiple business units.- Supervised two direct reports, overseeing incoming/outgoing correspondence, responding to ongoingemerging issues, and managing various aspects of the OS Travel program after completing the automationprocess.- Conducted comprehensive evaluations of IMT overseas travel, addressing critical IT requirements, cyberrisks, and safety protocols during the COVID-19 pandemic.- Regularly partnered with CSIRO’s security teams and external bodies to update our internal High CyberSecurity Countries list.- Led cross-functional meetings with business groups to develop contingency plans and risk mitigationstrategies for high-risk travel.- Negotiated with external vendors to enhance CSIRO’s travel security offerings, improving personal safetymeasures.- Presented regular updates and strategic insights based on data reports on international travel.- Provided daily briefings addressing both physical and cyber security concerns consolidating informationreceived from multiple groups.- Developed and maintained a detail travel assessment knowledge base to ensure consistency andfacilitation of knowledge transfer across teams.- Kept a detailed record of system changes/improvements as well as Post Incident Reviews.- Played a key role in crisis management by leading the COP27 Delegation in Egypt developing emergencyprotocols for overseas travel in collaboration with DFAT and Defence.

Brisbane, Queensland, Australia

- Maintained the integrity of internal process (incident, problem, and change management).- Ensured IT compliance for global infrastructure services, including antivirus, security, and assetmanagement.- Provided global IT phone support, troubleshooting issues, and offering server support.- Kept up with industry knowledge through workshops, publications, and networking.- Protected sensitive information-maintained confidentiality.- Documented system changes and updates for historical records.- Created user guides both updated and communicated SOP updates with internal and external stakeholders.

Brisbane, Queensland, Australia

- Installing new software and hardware components- Regularly evaluating IT systems to ensure they met the necessary demands.- Performing network administration tasks.- Ensuring the security of data storage is safe and secure (DFAT Documents).- Resolving issues coworkers have with their IT Systems and software.- Educating staff about network security and best practices for computer usage.- Supporting the day-to-day operations of our computer network- Running group tutorials for use of PowerApps, excel, and the office365 suite.- Giving recommendations for devices that need to be used for project use.- In charge of asset deployment/administration and technology ordering.- Writing up proposals needed to justify why we need special equipment/software.- App design and implementation catered for programs run under the Department of Foreign Affairs

Brisbane, Queensland, Australia

Information Technology & Telecommunications Specialist | Knowmore Legal Service (Royal Commission)As an Information Technology & Telecommunications Specialist at Knowmore legal service (a newly set up program under the Royal Commission), I played a crucial role in providing comprehensive IT support to the organisation, as well as systems and process development for a rapidly expanding national team. My responsibilities included:First Point of IT Support: Services as the primary contact for Knowmore staff, providing timely and effective IT Support, troubleshooting technical issues. Database Administration: Supported and maintained Salesforce and SharePoint systems, ensuring smooth operation, data integrity, and efficient utilisation by the organisation. System and Data Security: Maintained a high standard of system and data integrity, implementing appropriate measures to safeguard the integrity of the Knowmore network and protect sensitive information. Training and Induction: Conducted training sessions and inductions for staff members, equipping them with the necessary IT skills and knowledge to perform their roles effectively.Policy Development:Assisted in the ongoing development of related policies and procedures, including establishing appropriate controls for organisational change management.Hardware and Software Configuration:Installed and configured computer hardware, software, systems, and networks, ensuring optimal performance and functionality.Systems Engineering and Process Improvement:Engaged in systems engineering, developing and implementing applications to streamline processes and enhance job efficiency within the company.Technical Project Assistance:Provided technical assistance to project teams and assumed technical project roles as needed, supporting the rollout of new applications and solutions with a focus on process improvement.

Brisbane Airport, Queensland, Australia

As a Maintenance Programming/Technical Records Officer at Alliance Airlines, I played a crucial role in ensuring regulatory compliance, efficient maintenance scheduling, and meticulous management of aircraft technical records (dirty fingerprints). My responsibilities included: Finding Technical Compliance with CASA: Conducted thorough inspections and research to ensure compliance with the Civil Aviation Safety Authority (CASA) regulations for newly delivered aircraft, identifying and addressing any necessary technical modifications or adjustments. Scheduling of Aircraft Components (Using Winair software): Managed the scheduling and coordination of aircraft components, ensuring timely inspections, maintenance, and replacements to maintain airworthiness and minimise operational disruptions. Engine Data Research Compliance: Gathered and compiled engine data, conducting in-depth research and analysis to provide comprehensive reports and insights for management decision-making. Continuous Airworthiness Records: Ensured the accurate recording, preservation, control archiving, and retrieval of continuous airworthiness records and delivery of documents, in compliance with regulatory requirements. Administration of Technical Records: Managed all aircraft technical records and associated archives, meticulously maintaining and updating records in accordance with regulatory guidelines. Review of Tech Log Pages and Work Orders: Reviewed completed tech log pages, work orders, and associated paperwork received from maintenance stations, ensuring completeness and compliance with CASA and ATB requirements. Additionally, I had the privilege of actively participating in the Hangar2Hangar event, a 440 km charity bike ride from Cairns to Townsville. This remarkable event raised over $200,000 for cancer research and garnered significant media attention. Through my involvement, I demonstrated a strong commitment to community engagement and philanthropy

Fremantle, Western Australia, Australia

Technical Support Engineer | Naval Defence | Rolls-Royce MarineAs a Technical Support Engineer in Naval Defence at Rolls-Royce Marine, I played a critical role in ensuring the operational readiness and performance of staff and marine systems. Despite the relatively short duration of this position, I made significant contributions in the following areas thus contributing a successful service delivery to clients in the naval defence sector. Conducted System Diagnostics:Utilised technical expertise to diagnose and troubleshoot complex issues with the naval defence systems, ensuring their optimal functionality and reliability. Provided Technical Assistance: Offered prompt and effective technical support to customers, addressing inquiries and resolving technical challenges to maintain operational efficiency. Collaborated with Engineering Teams: Worked closely with cross-functioning teams, including engineering and product development, to provide input and insights from the field, contributing to the improvement of existing systems and the development of new products. Supported Installation and Commissioning: Assisted in the installation and commissioning processes of marine systems, ensuring proper integration, functionality, and adherence to specifications. Conducted Testing and Evaluation: Participated in system testing and evaluation activities to validate performance, identify areas for improvement, and ensure compliance with industry and regulations. Prepared Technical Documentation: Created and updated technical documentation, including system manuals, troubleshooting guides, and training materials to support internal teams and end-users in effectively utilising and maintaining the systems.Customer Relationship Management: Fostered positive relationships with customers and the senior management team addressing their concerns, providing technical guidance, and delivering solutions to issues.

East Perth, Western Australia, Australia

As an Information & Communications Technical assistant at Main Roads Western Australia, I played a pivotal role in providing technical support and ensuring efficient system operations. My responsibilities encompassed a wide range of tasks, including: Technical Support:Assisted users in troubleshooting technical issues, providing timely and effective resolutions to hardware and software problems. Asset Deployment: Managed the deployment and maintenance of information and communication assets, ensuring their proper functioning and availability to staff. System Licensing and Invoicing: Oversaw the management of software licenses, including tracking license agreements, ensuring compliance, and handling the associated invoicing processes. Data Analysis: Conducted data analysis and reporting to identify trends, assess system performance, and make data-driven recommendations for improvement. Systems Support: Provided hands-on support for various systems and applications, ensuring their smooth operation and assisting users with their utilisation. Programming: Developed and maintained custom applications and web solutions, leveraging programming skills in languages such as HTML 5 and Java Script CS5). Usage of Customised MRWA Systems:Demonstrated proficiency in utilising customised MRWA (HP Trim) systems, performing tasks such as data entry, generating reports, and ensuring data accuracy. Website Programming/Coding: Utilised website programming and coding expertise to enhance website functionality, optimise user experience, and ensure compliance with web standards. During my tenure, I consistently delivered high-quality technical assistance, effectively resolved issues, and actively contributed to process improvements.

Bachelor Of Laws (Honours) And Bachelor Of Business, Government And International Relations

Education record

Education record