Benjamin Longenecker Email & Phone Number

Buford, Georgia, United States

Atlanta, Georgia, United States

• Manage day to day operations including managing 7 staff members, payroll, front office scheduling, patient appointments, check in, administration of billing system and EHR system, processing of new hire paperwork and ensuring that all bills for the practice are correct before forwarding to the accountant for payment. • Perform human resource functions; recruit, hire, train, manage, and mentor staff in protocols, policies, and procedures. • Develop strategic and tactical plans for the practice executing projects to increase growth and mitigate risk.• Follow guidelines for retention, storage, and destruction of medical records and other retained records. • Balance the practice’s accounts receivables on a daily, monthly, and yearly basis to maximize accuracy in the revenue cycle.• Supervise collection rates, billing and payment practices and scheduling of patient appointments.• Contact insurance companies to follow up on any unpaid, pending, or denied claims.• Set up attorney meetings, medical record reviews, and depositions.• Process Payroll on a bi-weekly basis.• Provide contracting and credentialing for commercial and workers’ compensation.• Maintain a collection rate of more than 90% of patient payments and insurance payments since FY 2016.• Discovered over $55,000 that was not posted to multiple accounts in the billing software. • Rebilled 100 Workmens’ Compensation claims that were unpaid due to various reasons such as being lost in the mail, or the payer losing them.• Optimized efficiency and productivity through the successful transition from a previous 15-year-old billing system to a brand-new system.• Played a key role in a 10% revenue increase from 2015 to 2016 by leading the billing office team to follow up on both Workers’ Compensation, Commercial insurance, and patient balances from 2015 and early 2016.• Vetted new collection agency and established relationship in 2016 resulting in an additional $3,000 being collected.

• Managed billing, coding and insurance for multiple accounts ensuring operational efficiency and effectiveness. • Posted approximately 350 claims for non-emergent and emergent ambulance transports utilizing Zoll software on a weekly basis.• Recruited, trained and assisted in managing staff.• Processed Medicare, Medicaid, and third-party payers claims within the assigned accounts using extensive knowledge of ICD-9 and ICD-10.• Contacted insurance companies to verify insurance coverage, follow-up on denied claims, and request reprocessing of claims.• Tracked EMT charting progress by compiling weekly reports to share with operations managers to improve chart quality.• Applied EFT payments and check payments to applicable accounts and balanced daily financial reports.• Increased revenue and chart accuracy through assisting in the facilitation of quarterly training.• Collected approximately $30,000 in funds that would have otherwise gone uncollected by following up on previous Commercial Insurance and Medicare Claims from prior billing company.• Contributed to approximately $500,000 in increased revenue from 2014 to 2015.

• Oversaw billing and coding for office visits and surgeries posting approximately 200 claims on a weekly basis utilizing Medical Manager software.• Applied EFT payments and check payments to applicable accounts and balanced daily financial reports.• Provided patient education; explained billing statements and account balances to patients.• Contacted insurance companies to verify patients’ benefits and obtain prior notifications for MRIs.• Researched and resolved incorrect payments, EOB rejections, and other issues with outstanding accounts.• Filed appeals on a weekly basis as well as resubmit claims with corrections as needed.• Increased MRI reimbursement by approximately 10% from previous year through diligent prescreening, requesting prepayments for the service from patients, and ensuring all prior authorizations were obtained before the service took place.• Recovered $5,000 by correctly appealing claims from previous biller.• Generated $3,000 finding and correctly filing claims that were never submitted to insurance.

• Planned and executed seasonal and mid-seasonal product rollouts and placement for the men’s department for the top volume store in the southeast and managed a team of 7 staff members.• Analyzed weekly data and revenue reports.• Led bi-monthly meetings with district visual manager to ensure sales growth and discuss new potential talent.• Increased sales 8% and increased gross margin .5% within three months. • Increased store conversion 10% with product placement, store promotions, and staff training on customer service behaviors.• Increased year over year sales in the men’s department by 3% during the great recession from 3/2009 to 1/2010.• Created the “Go To” guide training handbook exclusively for the men’s department listing weekly and monthly promotions, top 10 selling products, top gross margin products, new arrivals, and company sales directives.• Significantly impacted 2009-2010 performance with our management team decreasing overhead expenses (electricity, HVAC, packaging supplies, payroll) by approximately 10% from 2008 and achieving second in the Atlanta District.