Benjamin Luke Email & Phone Number

QA Professional with a proven track record in ensuring the delivery of high-quality software. I specialize in designing, implementing, and executing comprehensive test cases using Tricentis qTest. Proficient in utilizing a range of testing methodologies and tools, I adeptly identify defects and ensure strict adherence to software development best practices.Position requires the use of strong communication and problem-solving skills.In my role, I successfully spearheaded a QA review team responsible for overseeing test case creation for a critical platform re-code effort, showcasing my exceptional ability to drive meticulous quality assurance processes within a dynamic SaaS environment.

United States

As a manual QA tester on the Technology Development team, I was given the opportunity to work directly on the Motus application in 2021. In this role, I worked alongside a team of app developers in an Agile Scrum environment to identify and resolve bugs and provide testing support for new features as the Device platform continues to expand and serve more clients.I have honed my skills in various programs and techniques, including the use of SQL to manipulate the web app and its complex database structure, the utilization of JIRA to manage workload and organize feature development, the execution of PowerShell scripts to remotely connect to various virtual machines via SSH, manual "blackbox" testing, and the ability to analyze log files using tools such as Datadog and Dozzle.

Greater Boston

As a Technical Support Representative, my primary responsibilities involved providing support for corporate-managed telecommunication devices under the Wireless Analytics brand. When Wireless Analytics merged with the SaaS company Motus in 2020, the focus of my role shifted to providing software support for the Motus Device application. As a result of the pandemic, my position transitioned from an in-office role to a fully remote one.I played a crucial role as the leader of a launch team of three support agents, guiding our clients through the transition to using the new software to manage their devices. In this role, I worked closely with clients to ensure a smooth and successful transition to the new system.

Beverly, Massachusetts, United States

As the manager of medical scheduling software for visiting nurses, I was responsible for maintaining medical records, managing prior authorizations, and assisting with new patient intake. I managed an Axxess CMS database for approximately 100 patients, verifying that scheduled tasks were completed accurately and on time, and following up with field staff when notes were incorrect or overdue. I also verified the correctness of visitation hours for payroll purposes and kept records of patient care changes or hospitalizations, coordinating discharges as necessary. In addition to these responsibilities, I performed general receptionist duties, including answering a high volume of calls, maintaining the appearance of the office, and gathering necessary paperwork. I also followed up on inbound referrals, verifying information to admit new patients, and worked with the nurse liaison to generate business and find field staff to cover patient needs.

Salem, Massachusetts

As a Line Cook at a restaurant, I was responsible for preparing and storing recipes, assembling fresh made-to-order entrées on the line, and cleaning the kitchen nightly. I gained experience cooking both fresh and frozen seafood, as well as operating a professional sautée and grill station. I also learned to use commercial fryers and ovens in a professional kitchen setting. Overall, this role provided me with a solid foundation in professional cooking and the opportunity to hone my culinary skills.

Salem, Massachusetts, United States

As a Pizza Delivery Driver for a small company, I was responsible for ensuring that fresh food was delivered promptly to our customers. In addition to my primary role as a delivery driver, I also assisted in the kitchen, preparing orders as needed. However, my main focus was on delivering top-quality food to our customers in a timely and efficient manner. As part of my job duties, I was also responsible for cleaning the restaurant nightly to maintain a high level of hygiene and cleanliness. Unfortunately, my role came to an abrupt end due to an on-the-job injury. Despite the challenges I faced, I remained dedicated to providing excellent customer service and ensuring that all orders were delivered with care and precision.

Wakefield, Ma

As the Administrative Assistant for this company, I played a critical role in the success of the business by reporting directly to the President/CEO, CFO, and General Manager. I was responsible for handling all financial transactions, including accounts receivable arrangements for over 150 client contracts, daily cash transactions, and cash drawer balancing. I also managed product inventory and made all necessary purchases to ensure that the office was fully stocked and operational. As a keyholder, I was entrusted with writing up contracts and paperwork for all clients and creating and maintaining a highly organized dual-filing system. In addition to these responsibilities, I also performed general office and reception duties, including answering calls and scheduling clientele. As the office manager, I was responsible for overseeing the day-to-day operations of the business location.

Peabody, Ma

As a Medical Recruiter, I was responsible for matching specialized medical and surgery professionals, including MD/DO and NP candidates, with locum tenens jobs. This required strong communication and sales skills, as well as the ability to adapt to a high turnover rate of 3-5 new employees per week. The demands of this position also required a deep understanding of the medical industry and the specific needs of hiring organizations. Overall, this role required strong organizational skills and professionalism to successfully place top talent in dynamic positions.

As a Software Tester, my primary responsibilities included thoroughly testing beta and pre-beta software for bugs and potential enhancements. To fulfill this role, I worked closely with program developers and attended development scrum meetings to assign new tasks and collaborate on solutions. I also demonstrated strong analytical skills by breaking down complex problems into manageable pieces and determining the optimal resolution steps. In addition, I was proficient in debugging errors and running SQL queries to verify the accuracy of database changes. Through my work in this role, I gained valuable experience in software testing and problem-solving, as well as a deep understanding of the development process.

Ames, Iowa, United States

As a Computer Technician, I was responsible for diagnosing and repairing various technical issues on both Windows and Mac computers. This required a thorough understanding of computer systems, including file system layout and advanced command line navigation, as well as the ability to troubleshoot and fix issues ranging from minor configuration errors to registry issues and virus removal. In this role, I demonstrated a strong aptitude for problem-solving and the ability to apply advanced technical knowledge to resolve complex issues. My expertise in computer repair and maintenance allowed me to effectively support clients and ensure that their systems were functioning optimally. Overall, this role required a high level of technical proficiency and a commitment to staying up-to-date with the latest developments in the field.