I am a driven HIT/IT professional with experience building, testing, maintaining and supporting systems and services. I enjoy working on complex problems and finding solutions that fit the needs of the client.I am an Epic Analyst certified in both Cadence and Prelude applications, and in addition hold an Epic Decision Trees Badge. I have experience with core Cadence build, template maintenance, and printer classifications, as well as testing experience in the patient self scheduling space.I also have experience in customer facing technical support as an Escalation Desk agent for DSL, IPTV, and VoIP technologies, and have spent time as a Team Lead and Acting Supervisor, successfully coaching Teir 1 support agents.