Maintain an intermediate level of proficiency in software and applications supported and utilized in a school or department setting.Deploying, installing and configuring over 70,000 student and staff devices spread out over 70 schools plus office and facilities (Windows 10 & 11, IOS) to meet school district policies.Providing tier one troubleshooting for student and staff devices.Performing repairs for student and staff devices.Assisting school techs and network specialists in providing technical support to 70+ schools, facilities and offices throughout Osceola County.Headed the development of 10+ past and current SDOC interns with 1 on 1 training and workshops to advance their repair skills, software skills, inventory skills, and help desk support.Maintain records of projects complete and works in progress.

Supported sales operations by assisting in different administrative tasks and procedures.Managed social media platforms, contributing to content creation and engagement strategies on Instagram, Twitter, Facebook, and TikTok.Provided customer service by addressing inquires and resolving issues effectively.