Served as a project manager, including previous integration projects: Infinx, Health Ipass, DJO Motion MD, UpDox, TPx telecom VoIP upgrade.Supervised one employee while providing guidance/managing entire company, consisting of over 100 team members.Developed, supported, and managed office policies for specialty medication prior authorizations, including inventory, ordering, budgeting, reporting, and procurement through the specialty pharmacy.Utilized Asana to align projects with business goals, designed/executed detailed work plans, and supervised team members- achieved milestones as scheduled.Managed in house IT devices to include inventory, budgeting, ordering, and supporting all office related equipment; oversaw annual security risk assessments and coordinate IT workflow changes- increased office efficiency. Liaised as lead IT; triaged technical IT issues, performed troubleshooting procedures, and escalated problems to IT vendors. Oversaw relations with third party vendors, EHR provider, and IT company, including numerous software integrations from scope, to go live, and thereafter. Monitored and tracked metrics, created/adapted workflows, collaborated with account managers to resolve issues, and reported valuable feedback.Ordered required supplies: marketing, custom prints, office supplies, furniture, medical supplies- coordinated with all distributors, tracked inventory, and oversaw budget reports.

Managed daily operations in the orthopedic practice; provided direct supervision to 40 clinical employees; and oversaw scheduling, payroll, inventory management, among others. Trained and coached new hires, including on-boarding and orientation; maximized clinical staff and assigned roles to engage in cross-training- maintained updated knowledge on orthopedic trends.Helped management team with escalation of patient complaints regarding the care of the patient. Responsible for diffusing the situation and providing service recovery if possible/necessary.

Met with patients in-person to gather medical history; provided education on diagnosis, and documented patient medications; initiated FMLA, short, and long-term disability claims; and obtained prior authorization for specialty medication.Assisted patients, patients' families, referring physicians, and third-party carriers- resolved patient related issues; assisted orthopedic surgeons and physician assistants through providing quality hands-on patient care. Coordinated clinical care, ensuring efficient clinical work flow patient-relations; used eMDs medical record management system to include DME application, casting, reviewing outside imaging studies & other diagnostics.

Performed duties as the primary athletic trainer for the football team, including men’s lacrosse and women’s rowing teams.Provided injury prevention, management of athletic injuries, emergency care, and rehabilitation of athletic injuries to the student-athletes.Set the work schedule for team members of the Holy Cross Sports Medicine Department to include supervising volunteer high school interns.Facilitated weekly examinations of emergency medical equipment, including monitoring inventory and ordering medical supplies.Oversaw campus general medical and orthopedic clinics on a weekly basis; served as clinical preceptor for Springfield College athletic training education programCoordinated summer camp medical coverage and freshmen pre-participation physical exams; educated student-athletes on prevention, rehabilitation, and management of athletic injuries.

Oversaw the daily operation; served as primary athletic trainer for the football team and secondary athletic trainer for the men’s and women’s swimming/diving team.