Director Of Operations And Customer Success
Current• Launched & Manage Company-wide data through Zendesk Sell and Zendesk Support• Cultivated relationships with vendors while overseeing materials and inventory management• Greatly contributed and supported a 10x growth process within 2 years.• Implemented multiple CRMs from A to Z to create data-driven processes and provide an analytics toolbox, including but not limited to Zendesk Sell, Zendesk Support, SalesForce Field Service, and NetSuite.• Scaled fulfillment operations from 2 states and to over 35 states. Daily operations include: Supplier management, inventory management and creating NPS metrics for customer experience follow-up.• Conducted strategic operational research to identify new opportunities in order to reach scalability and profitability, collaborating with the finance department on budgets to maximize gross margins and reduce costs.• Transformed manual reporting process into automated system by understanding gaps and creating aligning procedures allowing for increased response time by CSM
