• Provide superior Project Management as a Service (PMaaS) to clients in the healthcare, financial, education and manufacturing industries.• Manage three to five mid to large scale projects varying in complexity with multiple clients simultaneously. • Project Management oversight for efforts such as Data Center structured cabling, complete Data Center hardware refresh, migrations to Azure Cloud with Rubrik technology, telephony and E911 with panic button deployments, TOR, Core switch and server replacements, Wireless Surveys and AP replacements, security vulnerability and DR testing, Network refresh and topology redesign and recent, data and file migration to Microsoft 365 SharePoint.• Work closely with executive C-Suite and key stakeholders to deliver high touch, high priority infrastructure and security projects.• Manage projects in traditional waterfall, Agile and hybrid methodologies.• Conduct status reporting meetings, deliver presentations, host and conduct Steering Committee meetings, project kickoffs and After Action Review calls.• Identify and manage resources, forecasting and managing hours and project deliverables. • Communicate project initiatives, cost, forecasts and timelines along with status updates and issue resolution throughout the life of the project and on customer demand.• Able to identify additional products and services the client could benefit from and work with internal sales teams to assist in future business development and strengthen partnerships.

• Successfully set up deliverable IT solutions for over 300 mixed-use office and warehouse locations across the US and Canada with a focus on Wi-Fi Access Point and router replacements for end of life or end of service equipment. • Delivered a new Cisco Webex telephony solution to over 120 locations across the US to include all new VoIP desk and conference phones, paging controllers along with paging Algos and POTs ATAs.• Created Demand and Change Management Requests through MMS-Service Now tool.• Attend and defend Change Requests in weekly Change Advisory Board (CAB) meetings.• Assisted in documentation and training for the new Softphone and Communicator applications.• Worked with a Telecom sourcing provider and project team to port numbers, conduct User Acceptance Testing and final deployments along with managing Hyper-Care follow up.• Managed third party vendors for IT smart hands needed on site during deployments.• Remotely conducted video meetings to engaged US and Canadian Regional IT Directors along with local warehouse IT Managers to assist in completing due diligence needed for budgeting, equipment orders, communication, testing and deployment plans. • Communicate project initiatives, cost, forecasts and timelines along with status updates and issue resolution throughout the life of the project and on customer demand.

• Direct all phases of multiple infrastructure projects in varying complexity and size.• Appreciated team leader with an established ability to employ, guide and encourage others to meet and exceed established objectives.• Communicate project initiatives, cost, forecasts and timelines along with status updates and issue resolution throughout the life of the project and on customer demand.• Managing two Data Center migrations and Disaster Recovery role swap between New Jersey and Virginia.• Direct all phases of enterprise IT infrastructure projects from initiation to implementation and transition from project to support. • Facilitate the design, critical path scheduling, risk management, budgeting and implementation for high visibility and high priority projects.• Develop project plans, designs, implementation plans, risk analysis, change management, schedules, task delegation, resource assignment, procurement, deployment and testing.• Efficiently manage simultaneous projects. (Data Center migrations and DR, Mergers and Acquisitions, SD WAN/ CloudGenix deployment, facility construction and expansions, MPLS circuit delivery, Cisco phone replacement, AP replacement and end user asset deployments).• Create and maintain business cases, charters and budget tracking plans.• Served as internal Program Manager on major Merger and Acquisition Projects.

• Provide project coordination at an organizational high level in a key supporting roll to the Senior Project Managers and all stakeholders throughout the entire project lifecycle• Determine SoW and obtain authorizations for custom requests, prepare reports and route to all support channels, internal customers, vendors and contractors• Participate in high-level weekly status and risk assessment discussions• Develop and manage relationships with the customer, lines of business and outside vendors• Establish points of contacts and create a custom communication plan with each customer, vendor or contractor as the project liaison• Data analysis and requirements gathering preformed daily for continual process optimization• Required to present complex technical information in a clear, concise manner to business line

• Develop and execute a timely action plan for the successful deployment transitioning an associate working in a physical office workspace to working from a home office location in an overall effort to reduce company cost• Working with all levels of support staff, Office Facilities, Procurement, Field Support, RSA (VPN), InfoSec, Citrix Support, Data Provisioning, Telecom and the Voice Support teams to ensure a seamless move for the associate and all departments to minimize possible downtimes• Train associates on accessing the company’s Virtual Private Network and accessing applications• Assist the associate once home with setting up their workstation over the phone to including the computer set up, printer and driver installation, provisioning of the Cisco 800 series Routers and Avaya IP Phone (IP Hard Phone and IP Softphone One-X Communicator configurations)• Created, monitored and facilitated all high priority incident tickets to the appropriate departments and technician teams for additional support and managed escalations as needed• Managed, maintained personal ticket queue and did extensive work with IBM developers on the internal ticketing system to improve departmental initiatives and overall quality for both the Service Center and Tivoli (TSRM) ticketing system tools