Benjamin Mancini Email & Phone Number

Rochester, New York, United States

Rochester, New York, United States

Responsible for a manufacturing profit center, with over 20 manufacturing assets and 12 direct team members and 4 indirect. The Specialized Gear Services department is a subdivision of The Gleason Works. Responsible for manufacturing gear sets used in manufacturing of Gleason CNC machines. Quote, design, and manufacture gear sets for external customers. Including low velum production, prototyping, reverse engineering and trial work for potential Gleason machine and service opportunities.• Drive continuous improvement activities and culture throughout entire SGS Value Stream.• Plan and manage cost center spending, inventory management, and cycle count reporting.• Selection, purchasing, performance, and optimization of Tooling and Capital Equipment in SGS.

Roch

Work directly with the customer in the design and manufacturing of gears and pinions, help to optimize manufacturing processes and identify tool solutions. Participate in customer machine visits and facilitate machine pre-acceptance activities. Work with the training center to provide customers with machine process and software training. Interface with the sales team and customer to promote Gleason machine tools, cutting tools, and design software. Recommend appropriate machine models and machine configuration as well as providing manufacturing cycle time estimates to the proposal department based on customer manufacturing needs.• Generate department revenue by designing multiple customer gear ratios, generating dimension sheets, machine summaries and providing FEA gear analysis.• Met and exceeded expectations during machine pre-acceptance by successfully developing the customers components, within the agreed upon specifications.

Rochester, New York, United States

Conduct proposal research and generation for the Asia/Pacific market. Identify and rectify any potential issues and make edits as necessary to ensure customer satisfaction. Work closely with Applications Engineering, Tooling Engineering and Machine Engineering departments in order to create the most beneficial and cost-effective machining solution for both Gleason and its customers. Promoted to more culturally diverse and complex Asia/Pacific division from Americas division in 2010.• Successfully coordinated $15M multiple machine program across three departments for large, demanding customer based in China. Provided comprehensive solution for machines from gear design and manufacture to quality control and installation.• Designed, developed and implemented continuous process improvement initiative, creating new quoting templates out of SAP and into MS Excel, allowing for easier language translation and access among regions.

Rochester, New York, United States

Accountable for all mechanical components of three machine product lines. Run and attend technical as well as delivery review meetings. Charged with identifying all of the correct mechanical parts release to customer orders and the design work necessary for customer requested mechanical specials. Required to give promise dates and make material releases by those dates. • Increased current customer spend as well as generated new business by completing design for a high demand 60 taper pinion spindle option.• Redesigned compound system to specific metrics for high-profile overseas customers, so that customer could easily use their own domestic replacement parts if necessary, resulting in complete customer satisfaction and immediate duplicate orders.

Novi, Michigan, United States

Recruited to the Gleason Technical Support Center in Novi, Michigan in order to closely interact with high-volume customers upon their request. Responsible for directly assisting customers with Gleason machine problems as well as customer service issues. Assisted customers in the identification of machine part for replacement. Supported local Gleason sales and service when necessary and taught training classes to union employees.• Saved customer time and money by providing detailed assessment and evaluation of Cyclo-Vac replacement versus refurbishment after a fire. Counseled customer to replace machine which resulted in cost savings, reduction of downtime and a newer, more efficient machine. • Preserved positive customer relationship and obtained future orders by providing identification and categorization of customer tooling as a loss leader.

Rochester, New York, United States

Responsible for assisting Mechanical Product Leaders with drafting/blueprint creation, engineering, and design work.

Rochester, New York, United States