Benjamin Marcus Email & Phone Number

Norwalk, Ct, Us

New York City Metropolitan Area

• Facilitate learning for new hires in specific computer systems• Update and develop training materials to expand employee knowledge• subject matter expert in EPIC & EPIC WILLOW • conduct quality assurance audits to stay in compliance for accreditation

Fairfield County, Connecticut, United States

• In charge of training all new CVS Pharmacy employees within the Tri-state area• Oversee Pharmacy training for over 600 new employees in 40 plus store locations in 3 Districts• Facilitate New Colleague Orientation and 6 pharmacy classes critical to pharmacy technician curriculum• Manage a team of coaches 8 to train new colleagues in detailed in store trainings• Partner with District Leaders and Regional Directors to assure positive training outcomes• Measure new hire engagement through periodic follow ups

Greater New York City Area

In charge of training all new CVS employees in the Brooklyn, NY area• Explained in detail the importance of customer service by acknowledging patient’s immediately, being courteous and professional, and showing genuine customer care.• Showed in detail the importance of patient safety by filling one prescription at a time, confirming the drug is the correct one for the patient, properly sealing the vial, and returning drugs to the shelf• Carefully typed patient’s prescriptions confirming that they are for the exact patient, identifying any key information on the prescription ensuring its validity, efficiently handling insurance rejections and increasing customer satisfaction• Decreased inventory loss by teaching the importance of cycle counts, returning products, ordering prescriptions, verifying prescription deliveries

Greater Boston Area

•Facilitate new employees in efficiency, organization, and filling prescriptions•Assess insurance issues and operate with insurance companies to authorize approvals on lost medication, various overrides, and Prior authorization requests for patients•Conduct pharmacy-related inventory and medication ordering using Cardinal Health

Mcphs University

•Applied cell culturing techniques to examine the effects of lead and manganese toxicity on B35 neuroblastoma cells•Followed laboratory protocol under advisement of a professor•Performed calculations pertaining to lead concentrations, cell counts, and general solutions•Maintained and systemized cell culturing facility, and properly dispose of hazardous waste