Benjamin Masika Email & Phone Number

• Boreholes pump lifting and installations.• Commissioning of boreholes after complete installation to clients satisfaction.• Getting to familiarize with various products in the department and how tasks are done promptly.• Provide service and customer support during field visits or dispatches• Tie workflow to schedule• Manage all on site installation, repair, maintenance and test tasks• Diagnose errors or technical problems and determine proper solutions.• Produce timely and detailed service reports with the technical team.• Follow all company’s filed procedures and protocols.• Cooperate with technical team and to deliver excellent solutions.• Comprehend customer requirements and make appropriate recommendations/briefings.• Build positive relationships with customers.

•Preparing and presentation of monthly reports.•Monitoring faults to ensure cash balance are correct.•Order supply of cash to meet daily needs. •Addressing customer and employee satisfaction promptly.•Adhering to all ethical standards and complying with all the regulations. •Networking to improve the presence and reputation of the branch.•Locating areas of improvement and propose corrective actions that meet the challenge and leverage growth opportunities. •Staying abreast of competing markets and provides reports in market movements and penetration.•Provides account services to customers by receiving deposits and loan payments, cashing checks, issuing savings withdrawals, answering questions in person or on telephone; referring to other bank services.•Cross-sells bank products by answering inquiries, informing customers of new services and product promotions, ascertaining customers' needs, directing customers to a branch representative.•Reconciles cash drawer by proving cash transactions, counting and packaging currency and coins, reconciling loan coupons and other transactions, turning in excess cash and mutilated currency to head teller, maintaining supply of cash and currency.•Complies with bank operations and security procedures by participating in all dual-control functions, maintaining customer traffic surveys, auditing other tellers' currency and assisting in certification of proof.•Maintains customer confidence and protects bank operations by keeping information confidential.

•Provides account services to customers by receiving deposits and loan payments, cashing checks, issuing savings withdrawals, answering questions in person or on telephone; referring to other bank services.•Cross-sells bank products by answering inquiries, informing customers of new services and product promotions, ascertaining customers' needs, directing customers to a branch representative.•Reconciles cash drawer by proving cash transactions, counting and packaging currency and coins, reconciling loan coupons and other transactions, turning in excess cash and mutilated currency to head teller, maintaining supply of cash and currency.•Complies with bank operations and security procedures by participating in all dual-control functions, maintaining customer traffic surveys, auditing other tellers' currency and assisting in certification of proof.•Maintains customer confidence and protects bank operations by keeping information confidential.•Monitoring faults to ensure cash balance are correct.•Order supply of cash to meet daily needs. •Compiling monthly teller reports.•Balancing teller drawer. •Introducing by marketing and selling new loan products to the customers.

• Network troubleshooting and installation • Software installation and hardware maintenance • Server service maintenance and internet configuration • Database analysis, back up and upgrading • Providing user support and training of users • Monitoring the performance of IT Equipment's• Monitor network communication• Update system as soon as new version of OS and application software comes out• Implement the policies for the use of the computer system and network• Setup security policies for users.

Diploma In Information Technology., Information Technology, Credit

Certificate In Information Technology