Benjamin Mcinturf Email & Phone Number

Orlando, Florida, United States

Applying technical aptitude to troubleshoot, resolve, and maintain a multitude of software systems and configuration to best suit client needs. Flexibly working with various departments of differing discourse and knowledge base to further company goals and exceed service standards. Engaged in expert level customer service to customers and actively building strong relationships with brokers and clients alike. Developed and maintained training material for the department as well as training successful new customer support specialists on the team. Consistently maintaining casework while also providing assistance to colleagues internal to the department and externally within the company.

Melbourne, Florida, United States

Identified prospective business to business customers using lead generation methods and utilizing marketing strategies. Managed all phases of holiday ordering, billing, fulfillment and delivery. Handled large amounts of data and maintained high levels of communication throughout the store. Engaged with business to consumer relations through in-person, email, and phone interactions to assist with customer inquiries and holiday ordering. Utilized cleaning materials to ensure the store and office were clean and organized.

Cocoa Beach, Florida, United States

Compute bills, collect payments, post charges, adjustments and make changes accurately for the guests. Verifying and collecting guest identification while ensuring all procedures are followed to protect sensitive and confidential guest information including identity and credit card information. Managing guest experience through strong communication with all hotel departments to ensure a positive, personalized stay. Maintained reservations by taking and confirming reservations through email, phone, and in person interactions.

Claryville, New York

Facilitated environmental, mixed recreational, and diversity/inclusion programs suited for a diverse demographic including schools, families, and businesses. Coordinated with multiple departments and school leadership to develop appropriate lesson plans for students and families while maintaining YMCA core principles and inclusion. Developed and implemented diversity/inclusion training for various guests and presenting at the annual Northeastern YMCA conference. Aiding in housekeeping, food service, and maintenance departments to deliver a high quality experience to guests.

Augusta, Michigan

Collaborated with the surrounding school districts to merge academics with the core values of the YMCA through experiential learning utilizing outdoor education, recreational, and team building programs. Coordinated with leadership and school educators to develop lesson and behavioral plans upon engagement with students to ensure successful growth and learning. Developed and implemented the performing arts department and curriculum. Enforced and followed safety guidelines as set by the YMCA in both land and water recreation. Provided first aid and collaborated with medical staff when needed.