Benjamin Mcrae Email & Phone Number

• Maintain the latest security patches to meeting DoD requirements. Install patches in accordance with applicable IAVM requirements.• Manage servers, including Print, Storage Area Network (SAN), Network Attached Storage, Active directory, and backup servers and their associated operating systems and software.• Manage security solutions, including firewalls, VPN appliances, Anti-Virus, Intrusion Detection/Prevention systems and Web proxies.• Responsible for managing group policies for all supported devices.• Maintain standard images for supported computing devices. Document all image builds and test images.• Ensure all supported hardware, software and operating systems are in compliance with DISA Security Technical Implementation Guidelines (STIGs), DISA Gold Disk standards, Information Assurance Vulnerability Management (IAVM notices, Communications Tasking Orders (CTOs), etc. prior to deployment and ensure it remains compliant after deployment. • Perform patch management and other system upgrades.• Manage servers, including but not limited to, Windows Server 2012/2016, VMWARE, Print, Storage Area Network (SAN), Direct Attached Storage (DAS), Active Directory and Backup servers, their associated operating systems, and Software.• Oversee the installation, configuration, maintenance, and troubleshooting of end-user workstation hardware, software, and peripheral devices.• Manage incoming incidents in a timely fashion with complete customer satisfaction.• Review, manage and install root certificates on all servers; and ensure all assets are well-documented. Provide additional server and computer assistance and support as required.• Install and load physical / virtual servers with the appropriate operation system, decommission, document, and manage equipment according to military standards, ensure server room is clean and meets safety standards.

Kings Bay, Ga

• Application and infrastructure problems that impact the functionality of IGC EDW.• Able to provide diagnostics, isolation and referral of COTS, AHLTA, CHCS1 and performance-related problems.• Manages Print and Active Directory servers and associated operating systems and software.• Responsible for reimaging computers and ensuring all security • Connection, access problems and system configuration changes to solve interface problems with virtual desk top environment.• Coordination with Level II Help Desks as required• Administers and maintains all Kings Bay user accounts, permissions, and access rights• Initial problem diagnosis, isolation and problem escalation, problem triage, and severity recommendation.• Provides technical expertise to diagnose and resolve problems that the Level I,II,III Help Desk cannot resolve. • Demonstrated excellent communication and customer service skills. Demonstrated ability to work well with others.• Outstanding skills include detail focused customer service and precise incident log /processes entry.

Master Of Business Administration - Mba, Marketing

Bachelor Of Science In Managment, Bachelor Of Science In Management