Benjamin Mead Email & Phone Number

Durham, Nc, Us

Research Triangle Park, Nc, Us

Provide technical support to onsite staff and telecommuters via phone, email, remote, and desk-side. Manage IT assets and assists Production Support with network and server related tasks.Assist customers on site at the Service Bar with Windows, Mac, phone, and printer issuesHelp with interviewing new hires and onboard and train new IT employeesSpecialize in troubleshooting network printers, Mac support, and training new employees

Research Triangle Park, Nc, Us

Responsible for deploying and installing laptops, desktops, docking stations and other devices to end users, along with replenishing laptops scheduled for upgrades. Preparation for laptop and desktop deployment includes confirming hard drive has been encrypted through McAfee ePO, setting up users’ Windows admin account, running hardware updates, and confirming WI-Fi connectivity. Deployment involves copying users’ network drives printers and .pst files, transferring data to new device, and setting up Outlook and One Drive. Assist users with moves by disconnecting and reconnecting computer equipment Document and track all machines that have been deployed through Service Now and ALM. Unlock accounts and reset passwords in Active Directory, when necessary

Raleigh, North Carolina, Us

Security Applications & Technologies Help Desk Technician (January 2019 – February 2019)Responsible for allowing users’ access via their badges for specific areas/doors on campus. Set up door schedules. Work alongside security technicians to ensure all security devices on campus work properly. Document the service provided into a ticketing system. Provide Tier I Help Desk support for SAT’s customers (faculty, staff and students) for security systems across campus  Answer our SAT Help Desk support phone and email

Morrisville, Nc, Us

Known as the Medidata/RAVE guru for the Site Support team, responsible for handling all tickets and resolving issues for said system including but not limited to adding/removing accounts and sites, resetting passwords, granting site access, and assigning reports. Role also includes daily reporting outages within the Electronic Data Capture (EDC) systems and locking the EDC database by transferring all users’ rights and roles to Read Only/View rights. Throughout the three years on the Site Support team, experience gained in training seven members of said team, including four remotely overseas. Train members of the Site Support team in Mediata/RAVE and eClinical OS systems. Write technical guides for standard account activation procedure.

Morrisville, Nc, Us

Resetting passwords/PIN numbers is a daily responsibility. Part of the Medidata team, am involved in a biweekly meeting. Responsible for granting access to all two hundred and twenty-five studies available on each of the EDC systems. Additionally, oversee clinical research studies going live by accurately relaying information to the appropriate project team.  Create users’ accounts, reset passwords, and correct functionality issues for Medidata/RAVE, InForm, IL2, and eClinical OS systems, using Track-It and Service Now. Maintain Medidata/RAVE system for approved users to have appropriate rights.

Armonk, New York, Ny, Us

Daily track machines being backed up, then, via Remedy, communicate to users those backups’ outcomes. Simultaneously, via Putty, responsible for running command line to ensure backups are successful; if not successful, run commands within Putty, Netbackup and Tivoli Storage Manager (TSM) to overcome its fail and guarantee the backup’s ultimate success. Perform service starts/stops, service suspends, and service resumes using TSM, Netbackup, and Netcool. Record data backup functionality into Remedy.

Houston, Texas, Us

Mainly responsible for resetting passwords for Alcohol Tobacco Firearm users to access their network through searching for, then modifying said users’ account information through Active Directory. And responsible for connecting users to network printers and VPNs, mostly when users are outside their network. Also, ensure users connected to Symantec Endpoint Encryption, then synch with their phone access. Confirm clients are connected to VPN by logging on through Symantec Endpoint Encryption. Connect printers and other peripheral devices using Remote Desktop.

Us

Diagnose computer problems with retail customers to determine if caused by hardware or software and discuss with them the cost of solving the problem. When applicable, check hard drive for restorability of operating systems for PCs and Macs. Some instances require following protocol for shipping devices to Best Buy headquarters ultimately for replacement of motherboards. Often install antivirus programs such as Trend Micro and McAfee as part of set-up of newly purchased computers. Running Windows updates, uninstalling unneeded programs, and testing the network connection are common in this role. Frequently install Zagg shield for devices’ physical protection. Additionally, give customers complimentary one-on-one training of Widows 8. Consult with clients to quickly determine the need of repair. Installation of hard drives, RAM, power supplies, and other hardware devices.

Bachelor Of Science (B.S.), Information Technology

Bachelor Of Science (Bs), General Studies