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• Implemented new controls and SOP’s for new POS and PMS systems.• Responsible for achieving targets based on two KPI’s, cost of sales and labour cost.• Achieved targeted cost of sales of 27% within three months.• Responsible for the end of month financials of the Food and Beverage department.• Conducted analysis of the F&B departments end of month financials. Creating action plans for the General Manager to drive increased efficiency.• Created excel spreadsheets to monitor and analyse labour, pricing, COS and productivity.

* Managed weekly audit reports* Performed audits throughout the hotel* Analysed trends shown through audits* Communicated results of audits to departments

• Managed training schedules• Performed training sessions and managed own English class• Administrative tasks; Cross Training, tracking and training allocation• Managed and organised Annual Team Build for 2,400 employees

• Responsible for guests first impressions and experience during their stay. These included tasks such as, taxi pool, recommendations, bookings and anticipation of guest needs• Organised transport bookings and communicated with taxi vendors • Responded to guest queries and requirements

• Waited on tables and then progressed to running the bar• Responsible for the opening of the premises• Sole responsibility for running the restaurant during the afternoon session between lunch and dinner service• Managed telephone bookings

• Responsible for serving guests and responding to their queries• Organised weddings and conducted basic restaurant management