Director Of Business Operations
•Identify core issues within the company through detailed data analysis of company databases, reporting from CRM (Salesforce) and shadowing of subject matter experts within the organization.•Work with Product, Project Management and Engineering teams to deliver efficient and self-service oriented products for customers and employees•Work with SME to create and document standard and streamlined business processes for training; continual updating of document library as processes evolve•Create a go-to-market strategy for internal and external communications and best practices