As a Business Operations Director at Cantaloupe Inc, a leading provider of cashless payment solutions, I was responsible for identifying and solving core issues within the company through detailed data analysis, product development, and process optimization. I have over six years of experience in the information technology and services industry, with a BA in Political Science and Economics from Fordham University.I worked closely with the Product, Project Management, and Engineering teams to deliver efficient and self-service oriented products for customers and employees, using Salesforce as the main CRM platform. I also created and documented standard and streamlined business processes for training and communication, and developed a go-to-market strategy for internal and external best practices. My mission was to enable the company to achieve its strategic goals and increase its customer retention and satisfaction.