Technical Services Manager · Responsible for the PC/Network setup and configuration of a 13 classrooms/meeting room training facility on a weekly basis · Responsible for maintaining internal network, ghost server, firewalls, managed switches, 170+ node network.Account ExecutiveAs an Account Executive I worked closely with my clients and Account Manager to ensure that they were satisfied with our services. Worked with the technical teams on the client side to achieve technical goals and SLA’s. Conducted sales demos with existing and potential clients detailing all that the Attune Virtual Training Platform had to offer their organization.Facility ManagerResponsible for the day to day management of a 13 classroom training center focusing on employee and customer satisfaction. Responsible for the hiring, training and yearly reviews of all employees at the Burlington, MA training center. Responsible for sourcing, hiring and evaluating all service vendors.

· Worked on the NT QA Software Quality Assurance Team · Build and configured Compaq Windows NT 4.0 Servers for Web Hosting development platforms. Platform includes Windows NT 4.0, Internet Information Server, Internet Explorer, Front Page 98, as well as other third party applications and high security configurations · Develop test plans and procedures for testing of all applications on the Web or SQL Servers, including databases, and Internet applications · Complete testing to resolve Year 2000 issues · Worked closely with Engineering team to resolve any bugs in the most efficient manner

· Worked at Evergreen Funds Boston, MA (contracting) · Assisted in a 600 node PC refresh / upgrade · Network Administration duties which consisted of creating and deleting user accounts, Granted users right to specific files and directories as well as password administration · Managed host table to resolve any and all Internet Protocol Address (IP) conflicts · Tested various applications prior to being incorporated on desktops / network · Worked coinciding with vendors to assure product functionality · Handled escalated help desk calls · Built NT 4.0 servers and workstations · Manually configured 150-200 users for Lotus Notes, connecting to their specific notes servers as well as maintained the database which contained all user ID files.

Installed Network cards, cables and PC hardware - NT and Novell; Open Bloomberg · Configured workstation network software; printers · Created users/groups; rights/password maintenance · Assisted running Cat-5 cable to specific areas of the building · Added Hubs to wiring closets; ran patch cable to specific segments · Quotes on demand for Brokers · Daily and weekly backups · Maintained user accounts on the domain · Created instant client account access for all Brokers · Created/Maintained Winframe accounts · Assisted in conversion of 3.1 machines to NT 4.0/3.51 · Created/Managed Microsoft Exchange accounts · Created and Managed remote access accounts for all brokers who worked from home

Technical Support Dept.; individual/corporate · Quality Assurance Dept.; prompt/professional problem solving · Extensive product troubleshooting · HTML - Created Bitstream’s home page on their internal LAN · Beta coordinator · Created a Technical Support phone messaging resolution system which cut down on inside technical support calls by 70% and still ensured client satisfaction