Benjamin Moon Email & Phone Number

Sandy, Ut, Us

Experienced team member at the heart of an innovative and seasoned Fintech company. Working with clients, developers, DBA’s, network/system administrators, customer service, program and account managers to solve their problems, develop solutions and keeping our systems available to customers. Galileo is a leading innovator in fraud detection, security and card processing with clients such as Google, Walgreens, SMI & Varo.• Design, implement, automate, maintain, improve and administer Galileo’s systems.• Consistently research and work to master new industry solutions and tools in an ever-changing environment.• Monitor platform alerts and preform an evaluation, research and resolution.• Provide technical mentorship to other team members and work to create a team attitude.• Communicate and escalate complex system defects to developers with all pertinent information, code review and logs.• Create and provide solutions on a client and programming level to resolve system defects and customizations in configuration management and software deployments.• Create complex SQL queries and Splunk searches to select provisional and customer data for monitoring, configuration, testing and client needs.• Write configuration, procedural, and technical documentation based on the analysis, specifications, requirements documentation and scripted solutions.• Configure new servers. • Write python and shell scripts for various problems and debugging.Accomplishments• Selected as the operations team member in a DevOps quality development group. • Chosen to manage, lead and follow-up on weekly team quality meetings.• Built strong interpersonal skills while working in the heart of Galileo and all its teams.• 24/7 on call rotation, swift response and strong understanding required of all systems.• Plan, coordinate and lead deployment windows for our team. Lead several software deployment meetings with all other Galileo teams.

Contributed as integral member of a project team that integrated extensions of services and new implementations for clients’ health and welfare benefits system. Performed system analysis, configuration, quality assurance testing and maintenance on Aon Hewitt’s proprietary system. Aon Hewitt is the world leader in HR outsourcing, with over 2,500 clients and most of the Fortune 500.• Translated client requirements and/or legislation into system specifications and test plans. Used Software Development Life Cycle methodology to break down complex problems into smaller and more manageable pieces. • Created complex SQL queries to select provisional and participant data for testing.• Designed, prepared, updated, delivered and executed all testing (unit, integration, acceptance and regression) of the systems. • Wrote configuration, procedural, and technical documentation based on the analysis specifications and requirements documentation. • Worked daily with virtual, global and internal client service teams.• Coached and coordinated work activities for other analysts involved in the technology platform while balancing multiple tasks and internal special projects.Accomplishments• Built strong international interpersonal skills while working with India teams.• Recognized and awarded as a key member of one Aon’s most successful and complex implementations with Citigroup.• Coached successful employees’ in of my areas of expertise.• Lead training in system and tools classes for new hires.• Revised key process development documents that improved system development time and decreased overall defects.• Successfully completed ongoing and implementation projects for AT&T, American Red Cross, AXA, Cardinal, CVS, Dell Computers, Northrop Grumman, Sodexo, State Farm, State of Georgia.• System Analysts are eligible for annual bonuses and I achieved my personal bonus goals each year.• Maintained the trust and work ethic to work as a 100% remote employee very early on.

Provided IT technical support to more than 6,000 Walgreen’s stores. Identifying, troubleshooting and analyzing store problems for hardware, software, communication and procedural issues over the phone. Documented and tracked statuses to ensure satisfactory issue resolution. Accomplishments• Participated in special projects to enhance store security support.• Selected by management to be on an independent support team.• Created several internal procedural documents for quicker resolution.