Benjamin Moon Email & Phone Number

Sandy, UT, US

• Experienced team member at the heart of an innovative and seasoned Fintech company. Working with clients, developers, DBA’s, network/system administrators, customer service, program and account managers to solve their.
• Design, implement, automate, maintain, improve and administer Galileo’s systems.
• Consistently research and work to master new industry solutions and tools in an ever-changing environment.
• Monitor platform alerts and preform an evaluation, research and resolution.
• Provide technical mentorship to other team members and work to create a team attitude.
• Communicate and escalate complex system defects to developers with all pertinent information, code review and logs.

• Contributed as integral member of a project team that integrated extensions of services and new implementations for clients’ health and welfare benefits system. Performed system analysis, configuration, quality.
• Translated client requirements and/or legislation into system specifications and test plans. Used Software Development Life Cycle methodology to break down complex problems into smaller and more manageable pieces.
• Created complex SQL queries to select provisional and participant data for testing.
• Designed, prepared, updated, delivered and executed all testing (unit, integration, acceptance and regression) of the systems.
• Wrote configuration, procedural, and technical documentation based on the analysis specifications and requirements documentation.
• Worked daily with virtual, global and internal client service teams.

• Provided IT technical support to more than 6,000 Walgreen’s stores. Identifying, troubleshooting and analyzing store problems for hardware, software, communication and procedural issues over the phone. Documented and.
• Participated in special projects to enhance store security support.
• Selected by management to be on an independent support team.
• Created several internal procedural documents for quicker resolution.