Benjamin Morneau Email & Phone Number

Colorado, United States

Detail-oriented professional with expertise in creating comprehensive process maps of end-to-end processes. Proficient in performing thorough fit/gap analysis to identify areas for improvement and streamline operations. Skilled in documenting process flows, conducting stakeholder interviews, and recommending solutions to enhance efficiency and productivity.Experienced professional adept at defining and implementing Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) for Finance and Human Resources departments. Skilled in developing metrics to measure performance and ensure alignment with organizational goals. Proven ability to drive process improvements and enhance operational efficiency through strategic SLA and KPI implementation.Experienced Project Manager skilled in overseeing multiple projects simultaneously, including implementation of the applicant tracking system Greenhouse and the service desk system Jira. Demonstrated ability to effectively coordinate resources, manage timelines, and communicate with stakeholders to achieve project objectives.Fast learner with a strong aptitude for technology, serving as a subject matter expert in tools such as Jira, Scribe, Lucidchart, and Smartsheet. Proven ability to quickly grasp complex systems and software, enabling efficient troubleshooting, training, and support. Adept at translating technical concepts into user-friendly language and providing expert guidance to enhance team productivity and project outcomes.

United States

Prepared audit plans, executed audits, identified nonconformances as well as opportunities for improvement. Generated audit reports to detail nonconformances and their associated corrective/preventive actions, which I then tracked to ensure that the defined goals are being met within an appropriate time-frameCoordinated and hosted external audits, which included communicating with our quality, manufacturing, and site management teams to ensure the cooperation of the entire campus Managed the Regulatory Compliance Committee, and developed a gap-assessment process to analyze new or revised regulations and their impact on the QMS and its associated SOP’s, WIN’s, etc.Developed a project management Smartsheets system with the ability for projects to be reviewed, assigned, and tracked throughout their duration as well as updated in real time to reflect changes in responsibility or contentDeveloped and managed the global quality reports for the Terumo BCT Corporate Office, presented audit program updates, adverse event reports, corrective and preventive actions for nonconformances, as well as major changes to management and site-specific developments

Longmont, Colorado, United States

Led inventory management, implemented a more efficient storage and handling system that increased efficiency and aesthetic, and actively cultivated profit margins and minimized loss

Boulder, Colorado, United States

Mediated and addressed customer criticisms by relaying information to proper channels when needed, and ensuring the criticisms were addressed in a timely manner, personally focused on approachability and integrity while interacting with clientele

Boulder, Colorado, United States

Responsible for leading students in projects on a weekly basis Assisted in learning acquisition through collaborative group effortSupported student learning by maintaining a flexible schedule and open communicationRelayed student difficulties and opinions on material in real time to professor leading the course