• Managed statewide operations for all Homelessness and Housing programs.• Developed and implemented the 2023-2026 Homelessness State Agenda (strategic plan).• Led the accreditation process for Salvation Army Homelessness Tasmania, ensuring compliance with QIC Health and Community Services Standards for the next three years.• Influenced State Government Housi• Reviewed and renewed statewide and program-level Business Continuity Plans, Quality Improvement Plans, and Risk Registers.• Designed programs, service models, position descriptions, policies, and procedures.• Worked closely with the HRBP, IR and WHS team to manage complex HR matters, including investigations involving performance and conduct issues with individual staff, ensuring that the Salvation Army team was high performing.

• Developed, implemented, reviewed, and evaluated housing and tenancy support service policies.• Project Leader for the Community Housing Growth Program transfer of 4000 Homes Tasmania properties to Community Housing Organisations.• Project managed Homes Tasmania’s covid exit response to ensure social housing tenants received services safely.• State Government representative on the national Closing the Gap housing working group.

• Supported the CEO to develop a strategic plan.• Evaluated and enhanced programs.• Assisted CEO to achieve accreditation.

• Managed a team of Tenancy Managers responsible for approximately 1200 social housing properties.• Provided supervision of staff, identifying training needs, assisting staff to develop their own leadership ability, and managed any conflict that may arise within the team from time to time.• Provided high level advice and reports to the Tenancy Services Manager, Director, and the Housing Minister.• Worked with the management team developing quality improvement across Tenancy Services.

• Developed project to facilitate the processing of applications for Pandemic Isolation Assistance Grants and Emergency Assistance for people impacted by COVD-19.• Assessed support needs and make referrals for Tasmanian’s impacted by Covid-19.• Liaised with Non-Government Organisations supporting impacted individuals.• Provided support and guidance to Government Liaison Officers.

• Reviewed approximately 5000 family violence reports per year identifying high-risk incidents and offenders.• Assessed the level of risk to survivor/victims and their children recommending risk reduction strategies to Child Safety Service, and across other government departments. • I helped develop and conduct workshops, teleconferences and information sessions with CSS, Mental Health Services, Homes Tasmania, Child Health and Parenting Services and Alcohol and Drug Services to educate managers and staff about the SFCU and how the unit may assist their work.• Conducted research and provided advice on family violence legislation

• A senior frontline worker in the Child Safety Service Response and Intake teams, assessing reports of child abuse and neglect.• Completed hundreds of investigations using the Tasmanian Risk Framework to identify the level of risk to children’s safety and wellbeing. Deciding what statutory response was required to ensure the child/ren were safe.• Collaborated with School Principals, Social Workers, support staff and families to develop safety plans to mitigate the identified risk to children.• Developed and delivered professional Child Safety training for Relationship Australia to ensure they were aware of their mandatory reporting requirements. • Worked as a Child Safety Officer on the afterhours roster for three years providing an emergency response to high risk child safety incidents with very limited supervision.• Chaired the Huonville and Clarence City Council interagency support team meetings. Working with Tasmania Police, Department of Education, local councils, and NGO’s to support young people at risk. • Led complex legal interventions, including drafting of court applications, affidavits and providing evidence in court.